Principal HR Business Partner, Toast
G&A
$125-254k
+ Equity. Salary dependent on location.
More information about location
Point of sale and management system for restaurants
Posted today
Point of sale and management system for restaurants
1001+ employees
Posted today
$125-254k
+ Equity. Salary dependent on location.
More information about location
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 10+ years of HR Business Partner experience
- Demonstrated expertise in org design — you've led restructuring initiatives, not just supported them
- Experience as a trusted partner to VP and SVP level leaders; you're known for your ability to influence and coach
- Strong analytical skills — comfortable using AI tools and working with employee data, engagement metrics, and headcount models to shape recommendations
- Excellent judgment: you know when to push, when to listen, and when to escalate
- High EQ and the ability to build trust quickly across a diverse, cross-functional workforce
- Experience at a high-growth SaaS or fintech company
- Experience supporting globally distributed teams
What the job involves
- Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy
- We're looking for a Principal People Success Partner (more commonly referred to as "HRBP") to serve as the strategic HR partner for Toast's G&A (Finance, Legal & Compliance, People & Places) functions
- You'll report directly to the PSP Director for G&A, International, Customer Care & Success, and Hardware Operations, and operate as a true thought partner to senior leaders, helping shape how we build, develop, and sustain a world-class product and technology organization
- This is a high-impact individual contributor role for someone who excels at navigating organizational complexity, influencing without authority, and translating people strategy into practical outcomes
- The right person is equally comfortable in a room with a SVP discussing org design as they are rolling up their sleeves on a calibration cycle or a difficult performance conversation
- Partner with G&A SVPs, VPs, and Senior Directors to design and evolve org structures that scale; serve as a trusted advisor during reorgs and structural changes, helping leaders navigate people impacts with care and clarity
- Lead org design initiatives end-to-end: from diagnosing root causes through to stakeholder alignment, change communication, and implementation
- Drive consistent, high-quality performance calibrations across Legal & Compliance, Finance teams, and our People & Places function — building leader capability and ensuring fair, differentiated outcomes
- Champion a culture of clear expectations and candid feedback; help leaders understand what "raising the bar" looks like in practice
- Exercise sound judgment and strict confidentiality in handling sensitive people data, restructuring plans, and performance information — knowing what to hold close, what to escalate, and when
- Cultivate an AI "Builder" approach by adopting and testing AI solutions to address challenges at scale
- Use engagement data, pulse surveys, and qualitative signals to surface org health risks and partner with leaders on action planning
- Serve as the G&A voice in the design and rollout of company-wide people programs — ensuring compensation cycles, leveling frameworks, and engagement initiatives land effectively
- Bring an analytical lens to your work — using data to shape decisions, measure outcomes, and tell a coherent story to senior stakeholders
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes and puts an end to piles of paperwork by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as a comprehensive solution for restaurants of any size, saving restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion, and since then, it has added more features to its product suite, including wholesale and catering order tools. Toast has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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