Customer Care Agent, MILES
German, Dutch, French speaking
Gross monthly salary of €2,370.00. Plus performance-based bonuses every month
Car sharing and subscription
Open for applications
Car sharing and subscription
201-500 employees
Open for applications
Gross monthly salary of €2,370.00. Plus performance-based bonuses every month
201-500 employees
Company mission
To reduce the number of vehicles on the road and improve urban life.
Role
Who you are
- You are a real problem solver and enjoy assisting customers in need
- You are very communicative and have excellent interpersonal skills
- You are ideally familiar with the use of customer support softwares
- You have working proficiency and communication skills in verbal/written German, Dutch, French and English
- You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
- You know how to deliver a great customer experience and always go an extra mile
- You are empathetic and have a positive attitude with a desire to help our customers
What the job involves
- You are our first point of contact for all our customers
- You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
- You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
- You are efficient in finding out how to solve issues to provide the best and most effective solution
- You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
- You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times
Our take
Car-sharing provides a convenient and cost-effective alternative to car ownership, particularly in large cities where congestion is high and parking space is at a premium. Founded in 2016, MILES has made it easy for German and Belgian commuters to get around without owning a car or getting on a bus.
The German ride sharing sector is quite heavily contested, and while MILES is one of the larger providers it lacks the customer base of its primary rival SHARE NOW. Where it hopes to compete is in its pricing plan, which is measured by distance rather than minutes, providing a less pressured experience for its customers. So far this has worked well for the company, allowing it to multiply its revenue year on year and achieve profitability only four years after its founding. It currently serves more than 200,000 customers and has a fleet of over 13,000 vehicles.
MILES acquired the car sharing arm of Volkswagen in 2022 and integrated it into its own offering. Aside from increasing the size of MILES' fleet part of the deal allows VW customers to book cars through their existing VW mobility app, increasing MILES' customer base. MILES' is working to increase the electrification of its fleet, expand its market presence in Germany and Belgium, and develop new products for its customers such as longer-term rentals and city-to-city rides.
Freddie
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (1 round)
Mar 2019
$5.3m
SERIES A
Total funding: $5.3m
Company benefits
- Work from home available
- MILES goodies
- You can quickly take on a lot of responsibility, contribute your ideas and enjoy the openness of all colleagues
Company values
- Positivity - Join us in embracing a culture of fun and originality. At MILES, we bring fresh perspectives and humor to our work, fostering an environment where we take our tasks seriously without taking ourselves too seriously
- Sustainability - At MILES, sustainability isn't just a buzzword; it's at the core of everything we do. We make decisions and take actions that positively impact social, environmental, and economic sustainability
- Impact - Make a difference with us. At MILES, we prioritize reliability, honesty, and high standards. We strive to achieve ambitious goals and create a meaningful impact
- Innovation - Join a team that thrives on innovation. At MILES, we're not afraid to try new things, even if it means taking risks and learning from failure. We're constantly pushing boundaries and breaking new ground
- Empathy - At MILES, transparency and fairness thrive! We prioritize open communication and empathy, striving for positive outcomes in all our interactions, both internally and externally
- One team - Join our supportive team. At MILES, we embrace collaboration and ask for help when we need it. We understand that asking for support is a sign of growth, and we're dedicated to helping each other succeed as one cohesive team
- Diversity - We foster diversity & equality in an inclusive environment that values individuals regardless of gender identity, skin color, nationality, disability, or any other factor. We actively promote education and awareness
Company HQ
Charlottenburg, Berlin, Germany
Articles
Leadership
Alexander Eitner
(COO)Was previously Founder & COO of spotcar and the owner of a car rental shop.
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