Staff Security Enablement Engineer, Twilio
Cloud communications software
Open for applications
Cloud communications software
1001+ employees
Open for applications
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- We are seeking a security practitioner capable of being hands-on with a developer first mentality, and passionate about developing and growing others to become effective security practitioners
- Bachelor’s degree in Computer Science, Software Engineering, or a related field. Master’s degree preferred
- 7+ years of experience in information security, cybersecurity, software development, or a related technical field
- Prior experience coordinating or contributing to a Security Champions or equivalent program
- Strong knowledge of security principles, practices, and frameworks (e.g., ISO 27001, NIST, CIS)
- Experience with secure coding practices, application security, secure design, and threat modeling
- Excellent communication, presentation, and interpersonal skills, with the ability to convey technical concepts to non-technical audiences
- Ability to work collaboratively with cross-functional teams and build strong relationships
Desirable
- Proven experience in program management, technical training, and employee engagement
- Deep understanding of security frameworks including OWASP and applicability in software development
- Analytical Skills: Ability to assess program performance and identify areas for improvement
- Certification in information security (e.g., CISSP, CISM, CEH) or relevant technical certifications (e.g., CSSLP, OSCP) is a plus
What the job involves
- The Staff Security Enablement Engineer will be responsible for developing, implementing, measuring, and managing process and tooling to enhance security enablement for technical resources across Twilio
- This role is critical in fostering a security-first culture by engaging, training, and empowering Twilio employees to act as security practitioners to support and up-level Twilio’s security posture
- Design and implement the Security Champions Program, including establishing OKRs, defining roles, and defining processes to monitor efficacy of the Security Champions Program
- Create a comprehensive framework for identifying, recruiting, and retaining influential Security Champions from various teams across Twilio
- Organize and lead regular technical meetings, forums, and events to foster collaboration and knowledge sharing among Security Champions
- Develop and maintain program documentation, guidelines, and best practices with a strong technical focus, while maintaining usability
- Curate and deliver live training material to meet specific educational needs across engineering teams
- Act as a liaison and advocate between engineers and security; assisting with the rollout of tools that require engineering involvement and acting as a channel of communication to surface bi-directional feedback
- Collaborate with the Learning and Development teams to integrate security training into existing learning platforms
- Work closely with other Information Security teams to identify opportunities to expand security enablement opportunities across Twilio
- For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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