Digital Intelligence & CS Operations Specialist, BlueVoyant
More information about location
Cybersecurity services
Be an early applicant
Cybersecurity services
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To address pressing cybersecurity challenges for companies and government entities, leveraging years of experience in building defense capabilities for critical organizations.
Role
Who you are
- 4+ years in CS Ops, Revenue Ops, or a data-oriented CSM role with hands-on experience across Clay, Snowflake, Salesforce, and Gong. You are a builder at heart — comfortable working in ambiguity, creating structure where none exists, and delivering infrastructure that teams use
- Have built customer health models, not just consumed them
- Write SQL and know your way around a data warehouse
- Understand the digital/scaled CS model and have supported automated outreach
- Can translate complex data into clear actions for CSMs and leadership
- Thrive in a fast-moving environment where you own outcomes end to end
What the job involves
- BlueVoyant is seeking a Digital Intelligence & CS Operations Specialist to serve as the operational and analytical backbone of our Digital Program and broader Client Success Management (CSM) organization. This senior individual contributor role ensures our teams have the right customer intelligence, at the right time, to drive meaningful engagement and informed decisions
- Join a team dedicated to building the infrastructure, signals, and insights that power scalable customer success
- Customer Intelligence Infrastructure: Build and maintain customer intelligence infrastructure across Clay, Snowflake, Salesforce, and Gong — ensuring data is connected, accurate, and actionable across the CSM org
- Automated Signals & Health Scoring: Develop automated signals and health score inputs to proactively surface risk, expansion opportunity, and engagement gaps — enabling CSMs to prioritize with confidence
- Reporting & Dashboards: Create and maintain dashboards and reporting for digital segment performance and CSM-managed accounts — translating raw data into clear, decision-ready insights for leadership and the team
- Segmentation & Scaled Outreach: Support segmentation, outreach sequencing, and personalization at scale — helping the digital program engage the right customers with the right message at the right time
- Conversation Intelligence: Analyze Gong conversation data to identify trends, customer sentiment patterns, and engagement signals that inform CSM strategy and renewal outcomes
Our take
The global cybersecurity market has grown significantly in recent years, due to a rise in cyber attacks and the popularity of eCommerce. BlueVoyant is a cybersecurity services company which aims to defend organizations against the sophisticated threats of today’s Internet.
The company faces a huge amount of competition in the space, with many well-known companies involved in cyber security, such as McAfee Security Services, OneNeck IT Solutions, CompuData, and Cybriant. However, BlueVoyant's growing capabilities make it an attractive option for clients wanting a comprehensive security system. Through a dynamic process that forensically sifts through every participant in a supply chain to identify all vulnerabilities, it offers a far more personalised service than other security firms currently do.
The global cybersecurity market is valued at over $150B and is expected to grow around 10% annually. BlueVoyant has raised significant funding, some of which has been used to amass talent from a number of prestigious government organizations such as the NSA, FBI, GCHQ. The company hopes that growing its pool of great talent will make it a disruptive player in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2023
$140m
SERIES E
Feb 2022
$250m
SERIES D
Total funding: $695.5m
Company benefits
- Medical coverage for employees and their dependents
- Dental coverage for employees and their dependents
- Vision coverage for employees and their dependents
- Life insurance
- Short-term and long-term disability
- Retirement/401(k) plans (US & Canada)
- Generous paid time off (PTO)
- Extensive paid holiday schedule
Company HQ
Midtown East, New York, NY
Leadership
James Rosenthal
(Co-Founder & CEO)Prior to co-founding BlueVoyant in 2017, James spent 9 years at Morgan Stanley as the Head of Strategy and Executive VP/COO. He also served as the CFO at Tishman Speyer, the Head of Corproate Strategy and Corproate Development at Lehman Brothers and as a Senior Partner at McKinsey & Company.
Tom Glocer
(Co-Founder & Executive Chairman)Tom previously spent over 10 years at Thomas Reuters as CEO.
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