Customer Success Manager, Accurx
£50-65k
+ Share options up to £15,000
3 days a week in office (Shoreditch, London )
Patient communication for healthcare professionals
Posted today
Patient communication for healthcare professionals
201-500 employees
Posted today
£50-65k
+ Share options up to £15,000
3 days a week in office (Shoreditch, London )
201-500 employees
Company mission
To make patients healthier and healthcare staff happier.
Role
Who you are
- You own relationships, not just accounts. You’ve worked in customer success, account management, or a relationship-heavy role and you know the difference between being a yes-person and being a trusted advisor. Accurx has no commission plan — success here is measured by trust, retention, and real outcomes
- You push back constructively. You don’t jump when a customer says jump. You ask why — more than once — and you find a better solution. You’re empathetic but not a pushover
- You’re comfortable building from scratch. Processes aren’t fully defined here. You’d rather create structure than wait for someone else to do it, and you’re okay if the first version isn’t perfect
- You’re curious about the NHS. Whether you’ve worked in or around it or you’re coming in fresh — you’re genuinely interested in how it works and patient enough to navigate its complexity
- You’re AI-native. You use AI tools to work smarter — automating the routine so you can spend more time on the things that actually need you
- You’re a natural connector. You’re as comfortable in a room with a clinical lead as you are with a Trust’s Head of Digital Transformation or a commercial director. You adapt your style and bring people with you
What the job involves
- Accurx works with 41 of the 42 NHS ICBs in primary care and is growing fast in secondary care. The relationships that make that possible — the trust, the renewals, the accounts that stay with us even when competitors come knocking on price — are owned by our Customer Success team
- We’re hiring three CSMs to grow the team across both primary and secondary care. You’ll own a portfolio of enterprise NHS accounts end-to-end, from implementation through to renewal
- In primary care, it’s about protecting and deepening relationships that are already strong. In secondary care, it’s about building them from scratch in a market where Accurx Scribe is winning big and growing fast
- Either way, it’s about being the person NHS organisations trust — the one who knows their priorities, anticipates problems before they arise, and makes Accurx genuinely indispensable
- Own your NHS accounts end-to-end. You’ll manage a portfolio of 5–11 ICB or Trust enterprise accounts — building relationships, driving adoption, leading renewals, and keeping Accurx sticky even when the NHS is in flux. You’re the person your customers call first
- Build trust where Accurx is new. In secondary care, we’re expanding quickly into a more complex environment. You’ll help NHS Trusts get real outcomes from Accurx Scribe — building processes that don’t yet exist and earning the kind of trust we’ve spent years building in primary care
- Be a connector, not just an account manager. You’ll work across marketing, implementation, transformation, commercial ops, and finance. The best CSMs here don’t just manage accounts — they bring the voice of the customer back into the business and make things better for the whole team
- Build the playbook as you go. The team is scaling and many of our processes are still being written. You’ll contribute to and shape how account management works at Accurx. What works gets codified; what doesn’t gets challenged
- Navigate the NHS with patience and precision. NHS organisations are under enormous pressure — restructuring, funding uncertainty, stakeholder churn. You’ll hold relationships through difficult periods and keep Accurx front of mind even when it’s not their immediate priority
Salary benchmarks
Our take
Communication between patients and nurses/doctors has typically happened via telephone call or post. This outdated technology is costly and doesn't exactly provide a great experience. Accurx has stepped in to solve this problem with its communication and collaboration platform.
Accurx allows GPs and other healthcare providers to communicate more efficiently with their patients and with each other in order to deliver top-quality care. Its products are now used in over 95% of GP practices, a huge testament to the value of Accurx's platform.
Since raising considerable funding, Accurx has been focused on growing its team and developing its products, including batch messaging between clinics and patients, to help care sites ease the burden of long wait lists and understaffing. Alongside this, the platform recently partnered up with Tandem Health to launch an AI scribe tool for use across the NHS, so GP practices can save valuable time. Together, these developments put Accurx ins a strong position for even more growth and impact across the healthcare sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% female employees
30% employee growth in 12 months
Glassdoor (3.6)
Company
Funding (2 rounds)
Sep 2021
$36.8m
SERIES B
Mar 2019
$11.8m
SERIES A
Total funding: $48.6m
Company benefits
- Breakfast & lunch in the office
- Flexible working
- Access to Happl, a flexible benefits provider
- Meaningful share options
- Allocated L&D budget
- Advance Parental Leave policy
- Monthly team socials
Company values
- Fix healthcare communication
- Raise the bar
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
- Embrace challenge
Company HQ
London, UK
Articles
Leadership
Jacob Haddad
(Co-Founder)Began their career in Healthcare Consulting with Newton Europe and Outcomes Based Healthcare.
Diversity, Equity & Inclusion at Accurx
- Each health system is made up of a diverse workforce, serving 100% of the population. We are building for them, not us. We can only transform health systems if we build a diverse team, rich with different backgrounds, opinions and personalities.
- We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, trans people, non-binary people, people with disabilities and people from black and underrepresented ethnic communities.
- You can find more information about Diversity, Inclusion and Belonging at Accurx on our Candidate Hub - https://accurx.notion.site/Diversity-Equity-Inclusion-Belonging-DEIB-24cc8751696f4434b4af64efd9de1b1a
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