Customer Support Advocate, Taskrabbit
$17.50 per hour, plus bonus
More information about location
Outsourcing marketplace for everyday tasks
Be an early applicant
Outsourcing marketplace for everyday tasks
1001+ employees
Be an early applicant
$17.50 per hour, plus bonus
More information about location
1001+ employees
Company mission
To transform lives, one task at a time, by connecting millions globally with trusted Taskers every year.
Role
Who you are
- Minimum of 1 year of experience in a retail, hospitality or customer service role
- Ability to work weekends and holidays as needed
- Exceptional problem-solving skills, with the ability to navigate and resolve complex issues
- Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions
- Empathetic communication skills, with the ability to connect with customers on a personal level
- Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels
- Detail-oriented mindset with a commitment to delivering top-notch service
What the job involves
- As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner
- Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone
- You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach
- Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction
- Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment
- Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision
- Understand customer needs and preferences through direct interactions and feedback
- Use feedback to make informed decisions aimed at improving customer satisfaction
- Spot trends in customer inquiries and behavior to better anticipate their needs
- Regularly assess and adapt your approach to ensure a positive customer experience
- Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns
- Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions
- Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions
Our take
Back in 2011, TaskRabbit took full advantage of a growing trend - that technology enables consumers to do more commerce in their homes than ever before. Its marketplace connects users to "Taskers" that can perform virtually any role customers require, such as heavy lifting and cleaning.
TaskRabbit's product is diverse, with the potential to enter any commerce sector in the world. In 2017, the company was acquired by IKEA, which gave it the resources to undergo a data-driven European expansion which included launching in Germany and France, as well as increasing services in densely-populated UK areas.
By developing internationally, while also emphasising its offerings as a delivery service, the company has set itself up on the world stage. Having continued to grow and expand its offerings, TaskRabbit remains a key player in the gig economy, with every sign that it will continue its successes into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2012
$14m
Dec 2011
$19.1m
Total funding: $33.1m
Company benefits
- Remote first and highly connected
- Employee-covered health care
- 401k with match
- Flexible PTO
- Paid holidays & recharge weeks
- Wellbeing allowance and free access to HeadSpace and Spring Health
- Paid parental leave, adoption assistance, and reproductive health assistance
- Speaker series, career paths, and an annual education allowance
- IKEA discount, Taskrabbit credit, and productivity stipend
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Ania Smith
(CEO)Several years of experience in leadership at companies like Expedia, Uber, Airbnb and Walmart.
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