Customer Success Manager, SchooLinks
Mid-Market, Enterprise
$100-120k
OTE
More information about location
Career planning platform
Be an early applicant
Career planning platform
1001+ employees
Be an early applicant
$100-120k
OTE
More information about location
1001+ employees
Company mission
To transform school districts into talent pipelines.
Role
Who you are
- We are seeking passionate, customer-centric team members to manage and grow relationships with our large, complex district partners
- The ideal candidate is strategic, data-driven, and energized by helping districts maximize the value of their SchooLinks partnership
- 7+ Years Professional Experience
- 5+ years experience in customer success/account management for a SaaS company (ideally in the K12 or EdTech industry)
- Experience with enterprise accounts
- Ability to close renewal and multi-thread to discover expansion opportunities
- Experience or Ability to work in a remote environment
- Strong interpersonal skills
- Project management skills (understand task dependencies/sequence and manage of tasks)
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
- Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
- Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between June-September
What the job involves
- The SchooLinks Customer Success Team is continuing to grow as we expand our partnerships with established districts nationwide
- This role focuses on driving product adoption, expanding usage across departments and schools, strengthening executive relationships, and securing renewals
- Own success metrics for a portfolio of established Mid-Market and Enterprise districts
- Lead district professional development training sessions ensuring engagement and quality delivery
- Drive increased product adoption and depth of usage across schools, departments, and user groups
- Analyze district-level usage, engagement, and outcome data to assess account health and identify expansion opportunities
- Build and maintain strong director and executive-level relationships within each district
- Develop and execute account growth strategies that increase product reach and multi-threaded engagement
- Lead renewal strategy and execution to ensure high retention rates
- Identify and pursue expansion opportunities aligned to district goals
- Provide structured, actionable customer feedback to the Product Team gathered through ongoing district engagement
- Continuously document district goals, challenges, risks, and growth opportunities
- Maintain accurate and detailed account records in CRM systems such as Salesforce, Gainsight, or similar CS tools
Our take
SchooLinks provides a framework to help students figure out what careers might suit them - and how to get there - through a multitude of features from personality tests to financial aid calculators.
Founded in 2014, the company has grown its market position with an increasing number of customers, and continued to develop and improve both its features and integrations. For example, a partnership with Common App has enabled students using SchoolLinks to directly apply to over 900 higher education institutions with ease.
SchooLink's most notable competitor is Naviance, another company supplying college and career readiness tools, which has also seen significant progress in the market. That said, SchooLink's strong history of growth coupled with having substantial funding at its back should allow it to solidify its own place and capture further success moving forward.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
273% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$80m
SERIES B
Mar 2021
$8.3m
SERIES A
Total funding: $90.6m
Company benefits
- Fully covered healthcare that includes vision, dental, and other perks, with partial dependent coverage
- Company sponsored 401k and up to 1% matching contributions
- (If you're on site in Austin) snacks and catered lunch at least once a week
- Asynchronous, results-first work culture
- 3+ Weeks PTO and 8 national holidays off
Company HQ
Govalle, Austin, TX
Leadership
Katie Fang
(CEO & Founder)Founded SchoolLinks soon after attaining a Bachelor of Commerce Degree in Finance at the University of British Columbia.
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