Business Operations Associate, Instawork

• BS in Computer Science, Engineering, Math, or similar quantitative field
• 1-3 years in analytics, operations, consulting, or tech startup environment
• Demonstrated AI/automation projects—show us agents you've built (personal, academic, or professional)
• SQL proficiency; comfort with Excel/Sheets for complex analysis
• Python fundamentals (scripting, API calls, data manipulation)
• Strong written and verbal communication—can translate technical work for non-technical audiences
• Bias for action: you'd rather ship something imperfect than wait for perfect
• Comfort with ambiguity: can take a vague problem ("figure out why X isn't working") and structure an approach
• Coachable: you want feedback, seek mentorship, and iterate fast on how you work
• Preferred

Desirable

• Instawork is looking for a hungry, AI-native operator to transform how our Go-to-Market teams work
• You'll deploy agentic AI systems and automation to eliminate manual processes—including your own
• You'll analyze data to surface insights, make commercial recommendations, and manage cross-functional projects
• This is a high-growth opportunity for someone who learns by building and wants to shape business operations at an AI-powered marketplace
• The expectation: You'll regularly automate yourself out of repetitive work, freeing capacity to tackle higher-value problems
• You won't just execute—you'll identify which problems are worth solving, build the solution, then move on to the next challenge
• Heavy coaching and mentorship included; we invest in developing commercial judgment alongside technical skills
• AI & Agentic Automation
• Build agentic workflows that autonomously handle lead enrichment, routing, qualification, and follow-up
• Deploy AI tools (Claude, GPT, custom agents) to eliminate repetitive GTM tasks
• Prototype solutions quickly—ship v1, iterate based on feedback
• Continuously identify and automate manual processes across Sales, Marketing, and Ops
• Data & Analytics
• Write SQL queries and build dashboards to track GTM performance
• Analyze sales, marketing, and ops data to surface actionable insights
• Create self-serve reporting for Sales and Account Management teams
• Project Management
• Own implementation of new tools and processes from scoping to rollout
• Coordinate across Sales, Marketing, Finance, and Ops stakeholders
• Document workflows and train teams on new systems
• Commercial Problem-Solving
• Partner with Sales and Account Management to understand what's blocking revenue
• Scope ambiguous problems—determine what to automate, what to eliminate, what needs human judgment
• Make recommendations on process changes with clear business impact estimates
• Direct impact: Your automation could save 100+ hours/week across GTM
• AI-first culture: We're building with AI, experimenting constantly—leadership uses these tools daily
• Heavy mentorship: Weekly 1:1s, real-time feedback, deliberate investment in your commercial judgment
• Interchangeable impact: Work across teams (Sales Ops, Rev Ops, Product Ops) based on where you're needed most
• Growth path: High performers move fast here—automate your current scope, earn bigger problems to solve