Customer Support Coordinator, Hippo Insurance
Non-negotiable competitive hourly rate of $21.60/hr. Plus equity compensation
More information about location
4 days a week in office (Downtown Austin, TX)
Digital home-insurance provider
Open for applications
Digital home-insurance provider
501-1000 employees
Open for applications
Non-negotiable competitive hourly rate of $21.60/hr. Plus equity compensation
More information about location
4 days a week in office (Downtown Austin, TX)
501-1000 employees
Company mission
To change how people think about home care and home insurance.
Role
Who you are
- We’re seeking compassionate support professionals who are willing to think outside the box and add a whole new approach to taking care of our valued customers
- You love helping and advocating for people
- You pride yourself in your ability to provide white-glove service to your customers
- You are a problem solver and proactive in finding solutions
- Highly collaborative and enjoy working with others
- You like owning the customer experience from beginning to end
- 2+ years of experience in a customer-facing role or in a call center environment
- Prior experience in insurance is desired but not required, training is provided
- Proficient in productivity software (Outlook, Word, Zoom), experience with Salesforce a plus
- Excellent oral and written communication skills
- Property and Casualty (P&C) license is highly preferred but not required
- Flexible and willing to do what is needed to get great work done
- A natural inclination to work within a culture that is fast-paced and dynamic
What the job involves
- Reporting to: Customer Support Manager
- Hippo is looking a Customer Support Coordinator to join our exciting team on Monday, January 27, 2025
- This position will work hand-in-hand with our Sales and Underwriting teams to create an amazing customer experience
- As a Customer Support Coordinator, you'll start your journey with a robust training program in customer service excellence and insurance fundamentals
- We will also INVEST in you by helping you attain your Property & Casualty insurance license in multiple states which can lead to a lot more opportunities throughout the company in various areas
- The first 2 weeks of training focus on insurance fundamentals to prepare you for the P&C licensing exam
- The second 2 weeks will focus on Hippo processes, systems, etc
- New hires must pass the licensing exam during training. You will have two opportunities to pass the exam
- Professional Development
- Provide an unparalleled customer support experience via phone, chat, and email
- You’ll spend your day dedicated to exceeding the expectations and requirements of our customers
- Process customer service requests quickly and thoroughly
- Treat our customers with the Platinum Rule, “Treat others how they want to be treated”
- Collaborate with our customers on topics such as billing, contact information, payment request and policy level adjustments
Our take
Hippo Insurance is a disrupter brand in the insurance market, using technology to change the way home insurance is managed. Based on smart home monitoring systems, clients can monitor the security of their homes and fix minor issues that may turn into larger ones later down the line.
Part of the new 'insurtech' revolution, Hippo Insurance brings a modern way of thinking to the somewhat outdated insurance market. Headquartered in Palo Alto, Hippo is technology-first and AI-driven. Its policies and services are currently available to 80% of US homeowners across 37 states.
The multi-unicorn company has garnered interest from established insurers and home-building companies eager to ride the insurtech wave. However, following a completed business combination with Reinvent Technology Partners Z in 2021, 83% of the latter's raised capital was withdrawn from Hippo. Though it still began trading at a value of $5 billion that year, Hippo's dramatic change of fortunes with Reinvent exemplifies how unpredictable the insurtech market can be, even for major players.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2020
$350m
CONVERTIBLE
Jul 2020
$150m
SERIES E
Total funding: $709m
Company benefits
- Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Equity
- Training and Career Growth - Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
- Hippo Habitat - Downtown Austin, a 5-minute walk from the train station. Snacks and drinks available and catered lunches for onsite employees
Company HQ
University South, Palo Alto, CA
Articles
Leadership
Assaf Wand
(Executive Chairman)Obtained an MBA from the University of Chicago. Was a Senior Associate at McKinsey. Founded Sabi in 2009, and co-founded Hippo in 2015.
Eyal Navon
(CTO)Eyal has a background in Software Engineering with the Israel Defence Forces and various startups. They then founded a Software Design Studio and a Software Consultancy before co-founding Hippo.
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