Director of Product, Tide
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Business accounts for SMEs
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Business accounts for SMEs
1001+ employees
Be an early applicant
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1001+ employees
Company mission
Tide's mission is to transform the business banking market, and to save SMEs time and money.
Role
Who you are
- Deep understanding of product-led growth frameworks, especially in high-growth environments
- Deep subject matter expertise in merchant acquiring, with experience in the UK, multi-country European markets
- Strong leadership skills, with a proven ability to lead globally distributed teams and work closely with C-level executives
- Familiarity with agile product development processes, including OKRs, Scrum, and Kanban methodologies
- Experience with integrating acquiring services into a larger platform ecosystem, such as POS and online payment processing
- Commercial ownership, with experience delivering product KPIs (onboarding, activation, retention, monetisation) and product level P&Ls,
- Knowledge of PSPs, scheme networks, and acquiring banks is a must
What the job involves
- In this pivotal role, you will define the strategy and product vision for Tide’s payment acceptance and acquiring services, with a sharp focus on scaling and driving product-led growth
- You'll be at the forefront of delivering our mission to save members time and money by offering best-in-class acquiring services that integrate seamlessly with other products on the platform
- Define and execute a product-led growth strategy for Tide’s acquiring services, delivering strong revenue growth
- Be the subject matter expert for all things Acquiring (internally and externally), providing leadership and expertise across the organisation
- Manage commercials for acquiring services, ensuring strategic partnerships and revenue targets align with Tide's broader objectives
- Focus on optimising product-market fit using data-driven insights and agile methodologies to iterate and improve acquiring services
- Develop and execute on a multi-product pricing strategy, focusing on product adoption, new revenue streams development, profitability and acquisition
- Design analytical-driven A/B tests focused on driving positive margin growth and acquisition
- Innovate and optimise Tide’s acquiring products, driving seamless connectivity with other Tide products (POS, Paylinks, etc.)
- Work closely with cross-functional teams such as product, engineering, design, analytics, marketing, and finance to align business objectives and scale operations
- Build and scale the Acquiring Product Operations vertical across multiple geographies, supporting rapid product expansion
- Lead, mentor, and develop a growing team of product managers, analysts, and operations experts to foster a high-performing product-led growth culture
- Manage relationships with external vendors, service providers, and regulators, ensuring Tide remains competitive and compliant in all markets
- Create fraud risk models, monitor and analyse customer transactions to detect fraudulent activities and trends and prevent financial loss for the company
- Collaborate with risk, compliance, and member operations teams to ensure acquiring services are safe, secure, and scalable
Our take
Small businesses and sole traders are still underserved by most traditional banks. Tide solves that problem by offering speedy, affordable and effective financial services tailored to SMEs.
Since its launch Tide has gained considerable traction among small businesses. This is largely thanks to their fast onboarding times, low fees and the diversity of their products, which include a number of accountancy tools. Headed up by a former RBS, C&A and Optanus executive, Tide is uniquely positioned within the financial services market.
Having built a strong user base of over 500,000 in the UK, Tide has since launched in India, where it has an additional 50,000 users. Through further expansion into Europe and continual addition of 'first-of-its-kind' features, Tide is well set to secure a larger market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
40% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2023
$23.4m
GROWTH EQUITY VC
Jul 2021
$100m
SERIES C
Total funding: $280.5m
Company benefits
- Discounted gym membership
- Personal learning and development allowance
- Enhanced family friendly leave
- Paid volunteering and charity work days
- Cycle-to-work scheme
- Option to buy extra holiday, or take a sabbatical
- Work from home opportunities
- Health insurance
- Flexible working
- Breakfast, snacks and hot drinks
- Private healthcare cover
- CBT and subsidized mental health apps
Company HQ
City of London, London, UK
Articles
Leadership
Dr Oliver Prill
(CEO, not founder)Started out as a consultant at McKinsey. Previously served as CEO of both C&A Bank and Optanus, and was COO of Kreditech Holding.
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