Specialist of Technical Onboarding, Amplify

• Proactively engage in new learning with confidence
• Are receptive to feedback and have a growth mindset about your work
• Can analyze, interpret and apply technical content clearly and compellingly
• Are a self-starter who can find solutions to challenges
• Have a keen attention to detail
• Have excellent communication skills, both over the phone and electronically
• Thrive in fast-paced environments with high-demands
• Can adapt to day-to-day changes with ease
• Takes pride in being a brand ambassador and delighting customers in every interaction
• Associate's degree or at least two years of experience in IT/Help Desk support
• Minimum of 2-3 years of professional customer service experience
• Proficiency in Zoom and Google Suite, especially Google Sheets, Google Meet, and Google Docs
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines
• Strong information management and problem-solving abilities
• Demonstrated customer service excellence
• Self-motivated, detail-oriented, and capable of taking ownership of tasks
• Candidates must be available from March 17th - September 26th for full time work. Our busiest time is between 8/1 - 9/15. PTO requests can not exceed 5 consecutive days during this time period

Desirable

• This is a temporary contract position scheduled to continue until the end of September 2025
• Specialists work 40 hours per week (including a 30 minute lunch break and two 15 minute breaks daily) until the end of September
• Specialists work an 8 hour shift beginning between 7am - noon PST
• Each specialist works 5 days per week, including weekends
• Amplify is seeking full-time, seasonal Specialists to join our Technical Onboarding team (TOT) and make a nationwide impact on educators and students
• Our Specialists, Technical Onboarding ensure educators have access to the Amplify digital products they have purchased in a timely and efficient manner through managing all aspects of the technical onboarding process (ie, enrollment, licensing and entitlement)
• This position is a great opportunity for individuals with strong technical skills who are excellent in providing customer support and eager to expand their knowledge in educational technology
• Ensure a smooth technical onboarding process by coordinating digital product setup and enrollment data sharing for new and existing customers
• Maintain clear and consistent communication with customers and internal teams to facilitate successful product launches and ongoing support
• Monitor customer data transfers to ensure the safety of Personally Identifiable Information (PII) and data compatibility
• Manage a profile of customer accounts whose milestones span varying timelines while ensuring all steps of the onboarding process are delivered by their respective deadlines
• Participate in collaborative and individual projects that support the overall Technical Onboarding team’s needs as they relate to the onboarding and support of customers
• Collaborate with internal and external teams to meet implementation timelines and customer-specific success criteria
• Provide continuous support post-launch, including troubleshooting and product access
• Stay current on updates to data systems and technical processes, and adapt to changes in a fast-paced environment
• Utilize strong technical and analytical skills to research issues and deliver solutions for diverse implementation scenarios
• Operate with empathy, active listening, and kindness to foster positive relationships with customers and partners

• Start Date: March 17, 2025