Director of Fraud and Merchant Risk Strategy, Toast
$148-237k
Plus cash compensation (overtime, bonus/commissions if eligible) and equity
More information about location
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
$148-237k
Plus cash compensation (overtime, bonus/commissions if eligible) and equity
More information about location
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 7-10 years of experience in risk- or fraud-focused roles, FinTech experience required
- Comfortable with collaborating cross-functionally and reporting out to senior leadership audiences
- Ability to identify and quantify risks, and balance the approach with customer experience
- Previous experience managing teams and/or people and proven ability to build and manage an effective team
- Excellent and creative problem solving skills and the ability to drive outcomes
- You love solving complex problems
- You have a sharp commercial instinct and know how to balance risk with opportunity
- You have a spidey sense to pull on threads, especially when it stops a fraudster
- You are calm under extreme pressure
- You are excited to innovate the fintech industry and help customers thrive
- You can’t wait to see what AI will bring
- You inspire confidence by leading with conviction and energy
- You love to run on your own but don’t hesitate to ask for help when you’ve hit a wall
- You are a pleasure to work with and you love working with others
- You balance the qual with the quant
What the job involves
- The Fraud and Merchant Risk Team is responsible for identifying and mitigating risks both within Toast’s Fintech lines of business and within the larger organization
- The team designs controls and monitoring programs to prevent and identify fraudulent activity, responds to fraud events, designates risk tolerance for onboarding across Toast’s suite of products, and assists in designing customer experiences around fraud and prevention
- The Director of Fraud and Merchant Risk Strategy will lead a newly developing strategy function within the team
- Playing a counterpart to the Operations function, this team will be responsible for assessing risks across different products, working closely with Product teams to identify controls and mitigants, and working with the Fraud and Merchant Risk operational teams to develop appropriate procedures and policies
- The Director role will serve as the leader of this function, be responsible for developing a standardized risk approach to product development and lifecycle, and driving excellence across the team
- Build and iterate on a strategy and vision for the Fraud and Merchant Risk organization to address risk concerns across all Toast products
- Communicate strategy and goals to broader organization, including FinTech leadership team
- Develop and document a standardized framework and approach to assessing risk across emerging and existing products
- Develop relationships with Product teams and show up as a consistent voice of risk mitigation while keeping customer experience at the forefront of solutioning
- Report out to management and leadership on progress across developing areas
- Identify, monitor, and report on key performance indicators
- Highlight key risks to leadership and develop processes for gaining alignment or obtaining sign off on risk acceptance
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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