Customer Operations Manager, venn
Social media & experience platform for neighborhoods
Be an early applicant
Social media & experience platform for neighborhoods
101-200 employees
Be an early applicant
101-200 employees
Company mission
Venn's mission is to help people create a sense of Belonging in their homes and neighborhoods.
Role
Who you are
- 3+ years in Customer Operations, Implementation, or Project Management at a SaaS or tech-enabled service company
- Proven ability to manage complex projects and coordinate across multiple teams
- High attention to detail — especially with timelines, client data, and task handoffs
- Clear, professional communication skills (written and verbal)
- Experience configuring SaaS platforms and managing client-facing data or workflows
- A systems mindset — you enjoy improving processes as much as executing them
Desirable
- Familiarity with the multifamily industry, Yardi, RentCafe, or proptech integrations
- Experience with project management tools like Monday.com, Asana, or HubSpot
- Comfort supporting customer-facing teams while owning internal operational execution
What the job involves
- We’re looking for a sharp, resourceful Customer Operations Manager to manage the operational execution of customer rollouts and ensure smooth, scalable launches
- You’ll manage the behind-the-scenes infrastructure that powers our implementations, including rollout timelines, platform configuration, internal task routing, data tracking, and cross-functional coordination
- You’ll also help keep our operational tooling in shape — ensuring nothing slips through the cracks as we grow
- This role is part implementation lead, part systems thinker, and part air traffic controller
- You’ll work hand-in-hand with Sales, CS, Product, and Support to make sure customers go live quickly, accurately, and with a clear plan for success
- Own the full launch process from kickoff to go-live across both new and existing properties
- Manage project plans, track dependencies, and follow up on outstanding tasks across internal and client teams
- Handle data inputs and advanced configurations in the Venn platform (e.g., onboarding checklists, amenities, RentCafe and Yardi integrations, workflows, etc.)
- Assign and coordinate work across cross-functional teams (e.g., training, product support, integration follow-ups)
- Maintain and improve implementation tools, templates, and workbooks (e.g., onboarding workbooks, Hub tasks)
- Route internal tickets and requests to the right teams (product, support, integrations, etc.)
- Own the task manager and Hub configuration to ensure visibility and consistency across account activity
- Conduct data hygiene reviews to keep client information accurate and actionable
- Partner with CS to ensure ongoing client-facing activities (e.g., feature releases, training content, property transitions) are tracked and supported
- Support audits and rollout prep for key accounts like Bozzuto, Related, and GID
- Identify and eliminate bottlenecks in the onboarding and expansion process
- Propose operational upgrades and workflows that reduce manual work and improve speed-to-launch
- Help build a scalable operating model as Venn rolls out across larger enterprise accounts
Our take
In an age where we are spending more of our lives online, there are a handful of technology companies hoping to help us foster offline, local relationships. Facebook and Nextdoor are just a couple attempting to build connections between people and in turn offer services relevant to them - but Venn’s cofounders believe they can do a better job.
Where Facebook’s local offering emerges in a mess of products, and Nextdoor battles controversy and its own unfocused service, Venn has a much more precise strategy. The startup is focusing just on urban areas where there are large apartment buildings, and is forging deals with the landlords of these buildings to build links to their tenants, delivering revenue.
Moving forward, the startup has plans to expand into multiple US markets while ensuring that for every one they foster true connections between neighbors and neighborhoods. Scale can sometimes mean a loss in authenticity but as long as Venn sticks to its local roots, it should ensure millions of people in thousands of neighborhoods are happier, more connected, and more involved in their communities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$10m
SERIES B
Jun 2021
$60m
SERIES B
Total funding: $110m
Company benefits
- Unlimited vacation days and 14 paid holidays
- 401k plan with a company match
- Stock options in the company
- Generous company coverage for medical, dental, and vision insurance plans
- Company-paid short-term disability insurance and life insurance
- Paid parental leave for primary and secondary caregivers
- Citibike (bike share) membership in NYC
- A focus on wellness with One Medical, Kindbody, Talkspace, Teladoc and Health Advocate memberships
- Weekly Doordash lunch budget
- Onboarding program where you're paired with an onboarding buddy to ensure your success
- Great equipment - Mac or PC laptops, in our NYC office - dual monitors, stand-up desks, and more
Company HQ
Tribeca, New York, NY
Leadership
Chen Avni
(COO & Co-Founder)Gained a Bachelor's in Psychology & Business at Reichman University before co-founding Venn in 2016.
Or Bokobza
(CEO & Co-Founder)Served in the Israeli Special Forces for 8 years until they co-founded Selina, a hospitality brand & platform with over 1000 employees.
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