Senior Technical Support Engineer, ditto
Mobile
+ Equity
More information about location
Data sync platform
Open for applications
Data sync platform
101-200 employees
Open for applications
+ Equity
More information about location
101-200 employees
Company mission
To expand the internet via software enabling devices to synchronise data in realtime, even where the internet doesn't reach.
Role
Who you are
- This is a hands-on, high-impact role for someone who thrives at the intersection of mobile technology, developer support, and customer success
- A strong track record of solving complex technical issues in mobile development or developer support environments
- Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior
- Experience supporting or integrating mobile SDKs in production environments
- Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution
- Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes
- Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers
- A mindset geared toward continual learning and technical growth, regardless of job title or years in role
Desirable
- Experience supporting mobile apps or SDKs in a fast-scaling, hyper-growth environment
- A passion for building developer enablement and support from the ground up
- Track record of building strong relationships with enterprise mobile development teams, including Fortune 500 companies
- A proactive and curious attitude about how AI can support your role through automation, ideation, or more thoughtful decision-making
What the job involves
- You’ll act as the first line of defense for issues related to our iOS and Android SDKs, helping customers understand how to best integrate, configure, and optimize Ditto in their apps. From debugging crashes and performance concerns to building internal tools and self-service resources, you’ll play a key role in shaping the developer experience at scale
- Reproduce, debug, and escalate mobile-specific issues in partnership with Engineering and Product
- Serve as a technical expert and initial escalation point for our iOS and Android SDKs
- Work directly with mobile developers to troubleshoot integration problems and share implementation best practices
- Investigate crashes, performance issues, and unexpected app behavior related to the Ditto SDK
- Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders
- Participate in a 24/7 on-call rotation to support critical customer needs
- Collaborate with Engineering to communicate incident status and contribute to root cause analyses
- Build tooling and automation to streamline mobile debugging and improve developer workflows
- Use AI and internal tools to create self-service support experiences for routine SDK-related issues
- Advocate for customer needs and help inform SDK product improvements with real-world feedback
- Continuously sharpen your technical support skills across iOS and Android platforms through exposure to challenging mobile use cases
Our take
While it's convenient to assume that all the data an app needs is always located in a single place, the reality is more messy. Multi-cloud platforms, IoT devices with varied or limited connectivity and even smartphones can hold necessary data for many applications. The problem for developers is how to tame, access and use this data. Ditto exists to fix this, providing a distributed database that pulls and synchronises data from edge devices and the cloud.
Able to operate even in locations without internet, using peer-to-peer WiFi, Bluetooth and wired networks to pull data together, it provides a layer of infrastructure which is increasingly required as IoT picks up steam. However, it is not the only entrant in this growing market, and faces competition from the likes of Whalesync, PieSync and Grouparoo.
While most of these companies provide the same kind of functionality, Ditto's large and growing customer base in the tens of thousands (including the likes of the US Air Force, Lufthansa and Japan Airlines) indicates that its product is a strong competitor in this space. It has also attracted the attention of investors, most recently closing a hefty Series A round. It intends to use this funding to almost double its headcount and to focus on commercializing its product.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2025
$82m
SERIES B
Apr 2023
$45m
SERIES A
Total funding: $136m
Company benefits
- Fully Remote
Leadership
Max Alexander
(CPO)An extensive background in development, more recently working as a Mobile Engineer for Hipmunk and Product Engineer for Realm Inc.
Adam Fish
(CEO)Co-founded Roobiq in 2011. Following this they were VP of Product at Realm Inc and a Technical Consultant at HBO.
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