Junior Operations Specialist, Docplanner
+ 📈 Share options plan after six months
Booking platform and management software provider for doctors
Be an early applicant
Booking platform and management software provider for doctors
1001+ employees
Be an early applicant
+ 📈 Share options plan after six months
1001+ employees
Company mission
To make the healthcare experience more human, via free doctor reviews and bookings for patients, and practice management tools for doctors.
Role
Who you are
- If you're analytical, resilient, and excited to grow in a fast-paced SaaS environment, we want to meet you! 🌟
- Experience: 2–3 years in an operational or analytical role
- Languages: Fluent in both Spanish and English
- Skills:
- Advanced proficiency in Excel / Google Sheets
- Strong analytical thinking and problem-solving
- High adaptability and multitasking ability
- Proactivity and a drive for continuous improvement
Desirable
- Experience with data tools (SQL, Looker)
- Familiarity with CRM systems (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Hive)
- Prior experience in SaaS or healthcare sectors
What the job involves
- We’re looking for a detail-oriented and versatile Jr Operations Specialist to support our growing Connect business line
- As our customer base expands and operations become more complex—especially in areas like insurance integrations and homologation—we need someone who thrives in dynamic environments and loves solving puzzles with data and process improvement
- You’ll play a key role in supporting billing, legal contracts, BI, and operational efficiency, ensuring we maintain high standards while scaling effectively
- Operational Support & Insurance Tasks (40%)
- Help design workflows and suggest improvements to operational tools
- Support cross-functional project initiatives as needed
- Coordinate insurance integration tasks with centers
- Monitor progress, flag issues, and collect required data
- BI & Data Analysis (15%)
- Update existing dashboards, supporting accurate and timely reporting of business KPIs
- Assist in data analysis and help monitor KPIs to support management decisions
- Support with external customer requests for data and insights, as well as internal data inquiries
- Finance & Billing (15%)
- Assist with billing models and invoicing processes
- Help generate financial reports and support budget tracking
- Support budget planning and help monitor financial performance against budget
- Legal & Contracts (15%)
- Follow up on contract signing and addendum processes
- Coordinate with external law firms as needed
- Homologation & Customer Integration (15%)
- Lead customer homologation processes
- Help ensure smooth onboarding for new customers
- Work on end-to-end data flow, influencing key product and business decisions
- Gain visibility into all company departments, learning from a variety of business areas
- Be part of a fast-growing, international company with a strong tech focus
Our take
Healthcare platform Docplanner has become a major player in the European healthtech market in the decade since it was founded. The company offers a suite of administrative tools for 30M patients and around 2M doctors worldwide, including workflow digitisation and appointment booking services. The company currently operate in 13 countries, hit Unicorn status in 2021, and has been riding a recent wave of digital transformation and workforce overburdening in the healthcare sector which has spurred on demand for precisely the kind of services they provide. So it’s safe to say business is going well.
What is most compelling about Docplanner’s business journey has been its long-brewing competition with their direct competitor, the fellow Unicorn and better-funded Doctolib. The tête-à-tête with this French/German rival has seen both parties making aggressive European expansion with national acquisitions - Doctolib in Italy, France, and Germany; Docplanner in Turkey, Poland, Spain, and Latin America. With Docplanner’s 2021 acquisition of German parallel platform Jameda, however, they are making moves on Doctolib’s home turf. The company has also acquired MyDr, a leading Polsih tech solutions provider.
These broad consolidation moves represent a maturation of the healthtech market which will serve both competitors well. Docplanner is certainly a key and aggressive contender in this race - and this company isn't going anywhere any time soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2019
$90.3m
SERIES E
May 2017
$17m
SERIES D
Total funding: $141.8m
Company benefits
- English classes
- Stock Option plan
- Free health insurance & wellnes Ifeel platform (unlimited)
- Corporate access with Andjoy colaboration
- Off days package
- Additional paid holiday on your birthday to celebrate with your loved ones or to have a self-care day!
- Flexible working hours
- Working from home policy (up to 3 days per week)
Company HQ
Czyste, Warsaw, Masovian Voivodeship
Leadership
Mariusz Gralewski
(CEO)A Computer Science graduate from Warsaw University of Technology.
Luca Puccioni
(CEO)Previously Vice President and Chief Sales Officer at Groupon, he subsequently worked as Director for Southern European Sales at HomeAway.
Lucek Samulowski
(CPO)Previously Senior HR Business Partner at Unilever, he went on to serve as Head of HR at GoldenLine Sp.
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