Implementation Manager, Trunk Tools
$95-125k
Offers equity
More information about location
AI for construction project management
Open for applications
AI for construction project management
21-100 employees
Open for applications
$95-125k
Offers equity
More information about location
21-100 employees
Company mission
To make on-site labor work more productive, safer and better
Role
Who you are
- 2–4 years of experience in implementation, project management, or customer-facing delivery roles
- Familiarity with managing customer projects and/or working within cross-functional implementation teams
- Strong interpersonal skills and the ability to communicate effectively with both technical and non-technical audiences
- Comfortable communicating with managers and power users, with support when engaging executive stakeholders
- A collaborative team member who thrives in environments with clearly defined goals and processes
- Able to take initiative and prioritize tasks with moderate supervision
- Demonstrates a proactive mindset and willingness to learn and grow through hands-on experience
- Shares the company’s values of empathy, continuous improvement, and innovation in technology for the built world
- Interest in construction, real estate, or adjacent industries is a plus
What the job involves
- Implementation Managers work with all of our customers, including our largest, most complex customer implementations
- They work closely with Product in the design and implementation of Trunk Tool’s products, which improve productivity for the deskless workforce across their organization
- Implementation Managers oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks, and keeping stakeholders informed
- As an Implementation Manager you are responsible for project success and will drive the high-level strategy that enables our customers to have a smooth transition to Trunk Tools’ products
- Implementation Managers are customer-centric, master influencers, and technologically fluent
- They know how to get the right people and resources in the room to deliver
- In addition to impacting customers through project oversight, we are looking for a strategic thinker who is interested in improving processes and pursuing initiatives to help our team continually grow and provide the best services to customers
- This position reports directly to the Manager, Implementation
- Manage a smaller portfolio of projects or support senior managers on complex initiatives, assisting in tracking deliverables and identifying risks early
- Support project escalation processes by gathering context and facilitating communication to relevant stakeholders
- Coordinate across internal teams and clients to ensure consistent alignment and clarity on deliverables
- Assist in maintaining and updating project timelines to ensure tasks are completed on schedule
- Partner closely with Sales, Product, and Ops teams to deliver a smooth customer onboarding experience
- Execute established implementation and delivery processes and contribute suggestions for minor improvements or refinements
- Collaborate on the development and maintenance of internal and client-facing documentation, especially around product usage and known limitations
- Communicate customer feedback to Sales and Product for improved onboarding and training processes
- Help maintain key implementation metrics by ensuring data is consistently entered and reported accurately
- Participate in post go-live activities such as check-ins and usage analysis in collaboration with senior team members
- Support outreach and engagement initiatives including webinars and virtual events, with guidance from the team
- Collaborate with senior Implementation Managers and leadership on standardizing processes and capturing Voice of the Customer insights
Our take
The US construction industry is worth over $850B, but it’s plagued by a worsening shortstaffing issue that’s leading to spiralling costs, and a real chance of decreased on-site safety. This is something that Trunk Tools is looking to address.
Trunk Tools is revolutionizing construction documentation with an AI-powered platform that automates the organization of unstructured project files. It processes documents like PDFs, spreadsheets, and blueprints. Which also allows teams to spot any potential project issues and surface insights.
With a growing customer base and substantial funding, Trunk Tools is really making a name for itself. Recent capital acquired will help it further expand its team and platform and put it in a position to lead the construction software market.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 3 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!
- 401K
- Learning & Growth stipend
- Free lunch provided in NYC and Austin office - you’ll never go hungry with us!
- Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
- IRL / In-Person retreats throughout the year
Company HQ
Manhattan, New York, NY
Leadership
Sarah Buchner
(CEO)A Stanford business grad who worked as a Carpenter with HB Tischlerei, then served as Lead Project Manager at Neumayer ZT. Subsequently held various senior roles at STRABAG, including Group Leader of Digitization / Digital Consultancy.
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