Support Engineer, Hello Heart

Central or East

$90-110k

Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits

SQL

MongoDB

AWS

Python

Kibana

JSON

Mid and Senior level

Remote in US

More information about location

Cardiovascular health technology company

Be an early applicant

Cardiovascular health technology company

201-500 employees

HealthcareB2CB2BArtificial IntelligenceMobileWellbeing

Be an early applicant

$90-110k

Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits

SQL

MongoDB

AWS

Python

Kibana

JSON

Mid and Senior level

Remote in US

More information about location

201-500 employees

HealthcareB2CB2BArtificial IntelligenceMobileWellbeing

Company mission

To empower people to understand and improve their heart health using technology and behavioral science.

Job

Company

Role

Who you are

If you are someone who wakes up in the morning and wants to do good for the world, come join an all-star, mission-driven team that is building life improving solutions
Expected working hours: Monday - Friday / 8 AM - 5 PM EST
3+ years experience handling Tier 3 requests at enterprise level
Ability to read and understand code (e.g. Python, SQL)
Ability to troubleshoot and configure JSON files
Proven experience working with AWS ecosystem (S3, SQS)
Proven experience working with MongoDB and SQL-based database management system
Excellent analytics and investigation skills
Excellent written and verbal communication skills (across departments and technical literacy)

What the job involves

We’re looking for a highly skilled and motivated Support Engineer, Tier 3 to join our dynamic team
In this role, you will be responsible for addressing and resolving complex technical issues and backend services for both end-users and internal teams
This position requires excellent written and verbal communication skills, strong technical and problem solving skills, and curiosity paired with creativity
Become a product and technical expert acting as a knowledge source and point of contact for other Hello Heart teams, conducting triage and resolving production related issues
Assisting with bug fixes (Python scripting, pulling information from databases)
Troubleshooting logs (AWS/Kibana) and configuring files (JSON)
Finding user data and creating reports (SQL/MongoDB)

Our take

Heart disease is the leading cause of death across the United States, and action has never been more urgent in the light of the Surgeon Generals' Call to Action on hypertension, a major preventable risk factor for all heart conditions. Hello Heart is a medical tech company that helps its users achieve lifestyle changes that will reduce their risk of heart disease, using artificial intelligence, behavioral science, a digital coaching app and connected monitoring tools to achieve this

Hello Heart is offered as a service to individuals via its app and to employers and health insurance who can offer it as a perk to their employees or customers. While other solutions exist, such as a plethora of health-related, gamified apps and coaching services, Hello Heart is somewhat unique with its membership of the American Heart Association's Innovator's Network, giving its solution a great deal of credibility compared to its rivals. Indeed, Hello Heart drives down health care costs by almost $2000 a year per user, which has led to it being offered as a perk by companies such as Delta Airlines and Northwestern Mutual.

Hello Heart has raised a significant amount of funding, most recently in 2022 which saw it closing a Series D round. It is currently focusing on R&D efforts to improve the AI underpinning its technology, allowing it to add new and more thorough health tracking and coaching capabilities. With a popular and effective solution to a growing problem, Hello Heart is well poised to continue its run of success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

Few candidates hear
back within 2 weeks

56% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

May 2022

$70m

SERIES D

May 2021

$45m

SERIES C

Total funding: $138m

Company benefits

Our team’s health and well-being is important to us. We offer a benefit package that includes medical, dental (U.S. only), and vision coverage to all team members and their dependents
We strongly believe that quality time outside the office is vital to our team’s satisfaction and well-being. We offer unlimited PTO and encourage everyone to take the time, rest up, rejuvenate, and come back refreshed
Each of our team members has an equity package. Getting stock options makes each of our employees real partners in building our company
All team members meet once a year at our amazing annual offsite to have fun, learn more about our company, and drive our mission forward
At Hello Heart we are always challenged and constantly grow. You will have the opportunity to take your career to the next level
We offer catered meals in our Tel Aviv office, and our fridge is always stocked with goodies

Company values

We're mission-driven
We're a team
We're creative and data-driven
We make mistakes and learn from them
We're open to feedback and speak up
We're Go-Getters who move fast
We care about our work
We don't take ourselves too seriously

Company HQ

Menlo Park, CA

Articles

Hello Heart scores $45M series C to build out heart monitoring app

Khosla leads $12M series B for digital health player Hello Heart

Review of Hello Heart

Hello Heart Closes $70M Series D Funding

Leadership

Maayan Gonnen-Cohen

(CEO)

After graduating from Tel Aviv University with an MBA, Maayan became a Sargent for the Israeli Defense Force. Before Co-founding Hello Heart, she was the Head of Retail and Consumer Goods Practice as TASC Consulting & Capital. She continues to be a Mentor for All Raise and the Isreal Collaboration Network.

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