Senior Product Manager, MURAL

• 4+ years of product management experience, with at least 2 building analytics, reporting, or data products for a business or admin audience
• Strong data fluency from shaping data models, instrumentation strategy, and can hold your own with engineers on freshness, granularity, aggregation, and pipeline tradeoffs
• AI product sense from using AI tools regularly, and can hold a real point of view on what AI-native data products look like
• A track record of turning ambiguous business questions into clear product surfaces
• Experience partnering with Sales and Customer Success on renewal and expansion narratives
• Excellent communication across data, design, engineering, and revenue-facing stakeholders

Desirable

• Own the Customer Insights product area end-to-end. Build the user facing experiences and the data foundation to turn raw data into shared, clear, and actionable narratives. Define Mural’s POV on what AI-native insights look like as the category shifts from static dashboards to proactive, conversational, agentic interfaces
• The canonical usage data layer: This is the foundation that powers Company Insights today and needs to be deliberately built and enriched so other surfaces such as engagement, growth, AI, can consume it tomorrow
• The customer-facing surface: This is how the data is presented in-product, whether it’s on an insights page, a dashboard, scheduled and ad hoc reporting, audit logs, or APIs that can be consumed by Admins, end users, execs, and Mural teams
• The AI-native expansion: How Mural incorporates natural language queries, agentic workflows, and proactive analytics to evolve and extend the insights surface
• Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience
• Define the usage data layer in partnership with Engineering and Data including the metrics that anchor renewal and expansion narratives
• Evolve customer-accessible audit logs to be enterprise ready
• Define Mural's POV on AI-native insights and ship the first set of AI-powered capabilities on this surface
• Partner with Sales and Customer Success to translate insights into the narratives that win renewals and unlock expansion
• Engage directly with enterprise Admins, IT, and Security stakeholders to validate priorities and stress-test the roadmap
• Co-own the seams with Admin & IAM and Enterprise Security PMs so the insights surface composes cleanly with permissions, access controls, and compliance posture
• Translate ambiguous business questions into clear product surfaces