Senior Customer Success Manager, Kojo
$85-105k
Offers Equity & Commission
Materials management platform
Open for applications
Materials management platform
101-200 employees
Open for applications
$85-105k
Offers Equity & Commission
101-200 employees
Company mission
To build sustainable solutions to problems in the construction industry such as creating more housing, upgrading infrastructure, and adapting to climate change.
Role
Who you are
- A proactive, customer-obsessed, and strategically-minded candidate will thrive in this role!
- If you’re excited about helping subcontractors modernize their operations, advising customers on best practices, and shaping the future of construction tech, apply with us — we’d love to hear from you!
- 5-6+ years in Customer Success or Account Management, preferably in SaaS
- Experience owning renewals, account health, retention metrics, and a large book of business
- Track record of driving product adoption, solving customer problems, and getting customers to measurable outcomes
- Strong communication and relationship-building skills — comfortable working with both executives and day-to-day users
- Exceptional organizational and prioritization skills across a dynamic and varied customer portfolio
- Experience running QBRs, strategic conversations, and expansion opportunity identification
- Analytical mindset with the ability to interpret data, spot trends, and make recommendations
- Experience supporting complex workflows, operational customers, or multi-stakeholder environments
- Bonus points for experience in construction, supply chain, logistics, or field operations
- Customer Obsession: You care deeply about our customers and seek to understand their pain
- Innovation: You look for 10x solutions and are determined to transform the industry
- Impact: You prioritize rigorously and are both fast-paced and detail oriented
What the job involves
- We’re looking for an amazing Senior Customer Success Manager who will take full ownership of high-value customer relationships, drive adoption and retention across a large, strategic book of business, and serve as a trusted advisor to leaders in the construction space
- You’ll report to the Director of Customer Success and collaborate closely with teammates across Product, Support, Sales, and Implementation to ensure every customer unlocks the full value of Kojo
- Owning a strategic book of business (high ARR, multi-location, or complex operational customers) and driving renewals, retention, and account health
- Developing strong relationships with operational stakeholders, end users, and executive decision-makers across subcontracting businesses
- Leading onboarding handoffs, product education, ongoing QBRs, and expansion conversations
- Proactively identifying risk signals, troubleshooting issues, and driving internal alignment to resolve challenges quickly
- Using product data and customer insights to drive adoption and help customers reach measurable outcomes
- Partnering closely with Product to surface feedback, influence roadmaps, and advocate for customer-impacting improvements
- Supporting internal initiatives, coaching junior CSMs, and helping shape best practices for the Core CS team
Our take
In recent years, the commercial construction industry has faced more volatility than ever. Construction costs are on the increase, there are constraints on supply chains, material and labor shortages have become more common; and manual ordering processes hold companies further back by being timely and prone to error. Kojo, founded in 2018, supplies software for material management that brings supply chains to a single platform, helping to keep construction companies moving efficiently.
Kojo was founded in response to the archaic pen-and-paper material supply chain that was holding back housing construction even in otherwise innovative neighborhoods. Its software brings field, office, warehouse and vendor teams together to manage materials needed from takeoff to closeout, and to ensure visibility across general and specific stock to avoid unnecessary wait times for workers. The company is the leading materials management platform for the construction industry, supplying first-of-its-kind technology.
Named as one of Inc.'s Best in Business for software in 2024, Kojo has received substantial investment and has an impressive list of customers. Funds are cited to go towards continuing to build the platform and add new products that help contractors save money and time. These have included 2025's AI tool to help combat the rise in material costs for contractors.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2025
$10m
SERIES C
Sep 2022
$39m
SERIES C
Total funding: $93.3m
Company benefits
- PPO and HSA medical plans, dental and vision plans, fully-covered disability and life insurance coverage.
- Remote-first workforce: Allows our team to work from anywhere in the US or abroad while on a travel visa.
- Unlimited PTO: Plus ten paid holidays that allow flexibility to heal, recharge, travel, or celebrate.
- Paid parental leave: Guarantees 100% salary for up to 12 weeks for a birthing parent and up to 4 weeks for a non-birthing parent.
- A culture of community: Team building, birthday celebrations, virtual crossword puzzles and demo hours, Lunch & Learns, in-person hub hangouts, and company wide offsite retreats.
- Other perks including equipment for your home office, professional development and wellness programs, and recurring stipend to support the remote work experience.
Company HQ
SoMa, San Francisco, CA
Leadership
Maria Rioumine
(Co-founder & CEO)Board Member at Orascom Development Holding. Co-founded Real Capital Innovation. Former Investment Banking Analyst with Goldman Sachs.
Ryan Gibson
(Co-founder)Former CTO of the company. Venture Partner at Eclipse Ventures. Experience as an Engineer with Microsoft and with Google.
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