Solution Support Engineer, Extend

• 2+ Years experience in a Web Development, Software Engineering and/or Support Engineering role
• Excellent communication skills and ability to clearly explain technical concepts and solutions to internal and external stakeholders
• Experience with Zendesk and JIRA
• Ability to own what you are building and see it through from end to end
• Working knowledge of Javascript and JQuery
• Experience integrating with Javascript SDKs
• Ability to perform in a high-energy environment with dynamic job responsibilities and priorities

Desirable

• Support our Merchant Partners to maintain the integrity of their integration with Extend
• Resolve support requests that directly impact our Merchants' ability to provide Protection Plans to their Customers through the Extend Platform
• Work closely with the product management and revenue teams through the Merchant experience
• Be a strong advocate for the end user and be passionate about quality, troubleshooting, user experience, and testing
• Manage complex technical problems and work collaboratively with other teams to resolve Merchant support requests
• Set standards and processes around best practices for partner system integrations and help define documentation to support self-serve
• Identify patterns in support requests and propose solutions that improve the Merchant experience and reduce ticket volume