Account Manager, Coda.co
More information about location
Branded alternative payments
Job no longer available
Branded alternative payments
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To make online recharge of branded payments possible wherever it's needed in the world.
Role
Who you are
- A proven track record of growing client accounts
- Excellent verbal and written communication skills
- Highly organised with exceptional attention to detail
- Ability to manipulate large amounts of raw data and draw meaningful conclusions
- Ability to work on multi-faceted client programs and deal with tight deadlines at a fast pace
- Confident and enthusiastic with strong interpersonal skills in a client facing situation
- Determined, with an ability to overcome any obstacles presented in a start-up business
- Ability to remain calm under pressure and work to deadlines in a fast paced environment
- Proficient user of MS Office and/or G Suite
What the job involves
- Giftcloud is looking for an Account Manager to join our growing team. As an Account Manager you will be primarily responsible for managing mid and top tier clients on a day-to-day basis
- The role will include managing and executing client campaigns, liaising with clients on campaign performance and identifying opportunities to increase revenue through upsell
- Manage and nurture strong trust-based relationships with mid and large tier brands, affiliates networks and agencies, serving as the main point of contact for your clients and conducting regular reviews and check-ins
- Help clients plan, launch and optimise campaigns, providing guidance on best practices, industry trends. Collaborate with internal teams to deliver seamless execution to ensure deadlines and quality standards are met
- Identify opportunities to introduce new products and features to your clients. Drive revenue growth through consultative selling and strategic planning
- Represent the client’s voice internally to help shape product development and service enhancements. Ensure feedback is captured and acted upon
- Anticipate client needs and proactively propose solutions to address them. Coordinate with support or technical teams when needed
- Drive new client onboarding. Ensure new campaigns are set up in a timely manner and also to maximise profitability
- Reporting
- Track and report on campaign performance against KPIs. Identify areas for improvement and growth opportunities. Present data-driven insights and recommendations
- Deliver regular reports and updates on growth and effectiveness of campaign management
- Utilise Google analytics, internal data and market insight to deliver regular business reviews for your clients, preparing insights from data to drive future performance/revenue
- Identify and report on weekly and monthly fluctuations, for regular business updates
- Report and analyse industry trends and report to clients
- Other
- Working with the Operations team track and resolve delivery of campaigns in a professional and timely manner
- Act as a role model for the junior members of the team, assisting with training and deputising for Senior Account Managers when required
- Plan, attend and manage external event attendance
Our take
Branded payments (such as gift cards, mobile call credit, vouchers and prepaid payment cards) have been in operation for decades - but lately have experienced something of a boom. They are an increasingly popular gift, and Recharge.com is a branded payments scaleup that’s taking advantage of this increased interest.
Recharge focus predominantly on partnerships with leading entertainment and telecom giants like Playstation, Netflix, Apple and Orange. They are not the only player in the market, competing with similar businesses as well as North American behemoth Blackhawk Networks.
To gain an edge, Recharge is looking to capture the consumer side of the $3 trillion-valued branded payments market. With consumers more actively involved in branded payments than ever before, this move could very well prove lucrative.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2021
$35m
SERIES B
Jun 2019
$22m
LATE VC
Total funding: $57m
Company benefits
- Flexible working hours
- MacBook Pro or PC
- Budget for noise-cancelling headphones, travel to and from the office, working-from-home and self-learning
- A daily allowance for a healthy lunch
- Regular parties, pub quizzes, bingo sessions, celebrations and other events
- Relocation packages available
Company HQ
Central Water Catchment, Singapore
Leadership
Günther Vogelpoel
(Non-Exec Director)A Stanford University School of Business graduate who went on to work as Executive Vice-President of Tele2, and then CEO of Emesa Nederland.
Paul Leishman
(Co-Founder)Previously worked for the GSM Association, was a Consultant for Torque Customer Strategy and a Business Analyst at Telus Mobility.
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