Solutions Architect, Sendbird

• You should have at least two years of software engineering experience in front-end, mobile, and backend technologies. This role will support EMEA and Eastern United States regions, reporting into the U.S.-based Head of Technical Services
• The ideal candidate should be comfortable speaking with developers, product managers, and C-level executives
• Highly skilled at applying consultative methodologies and solving integration pain points while architecting features to answer business demands
• Able to manage multiple projects running on parallel timelines while working collaboratively in a globally distributed environment
• Passionate about technology, customer service, and helping others be successful
• A creative thinker experienced at understanding clients' pain points
• An excellent verbal and written communicator
• Empathetic towards customer needs
• Ability to learn new technologies with an eye for good UX design
• Ability to travel, as necessary, to visit customers (up to 20% travel time)
• BS in Information Systems, Engineering, or related field
• 3-5 years of customer-facing, hands-on pre- and post-sales/solutions engineering experience
• Proven experience in reading, debugging, and understanding web applications and complex systems
• Detailed knowledge of HTTP methods for RESTful Services (Post, Get, Put, Delete)
• Working knowledge of web integration, including iframes, widgets, SDK, Single Sign On, APIs, and other SaaS technologies
• Programming experience with at least one programming language, such as JavaScript, Swift, Objective-C, Java, Kotlin, or C#
• Foundational understanding of AI concepts, including prompt engineering, RAG, and LLMs
• Excellent verbal and written communication skills, including strong empathy for customer needs and collaboration with cross-functional teams
• Experience in at least one web or mobile platform such as iOS, Android, React Native, React, or Angular
• Debug and troubleshoot complex systems in web servers, applications, databases, and mobile devices
• In tune with overall industry and application trends in the AI agent and messaging markets

Desirable

• The Sendbird Solution Architect acts as a technical and product advisor to current customers and prospective clients. The role is responsible for architecting Sendbird solutions that meet customer demands and ensuring customer success.
• The Solutions Architect is engaged in pre-sales and post-sales activities to deliver innovative, flexible, and scalable solutions to our customers, some of the world's most notable brands.
• Partner with Sales - You will partner with Account Executives to advise prospects on Sendbird services, designing tailored solutions that fit the prospect's business and technical needs
• Design and deliver presentations/demos - You will create customized presentations and demonstrations tailored to your audience. You will have the ability to tell a compelling story that connects product features, advantages, and benefits to the customer's business goals
• Work toward ongoing customer success - You will work with our Customer Success, Sales, and Renewal teams to educate customers on how to best use Sendbird to meet their ongoing business needs
• Lead technical onboarding /implementation projects - You will own full onboarding/implementation cycle responsibility from technical kick-off to go live. You will lead implementation design, consulting with customers on technical and UI design to architect efficient and scalable solutions
• Build vertical solutions - You will build tools and vertical solutions with Sendbird for customers as the need arises, such as third-party integrations to messaging channels
• Respond to security inquiries - Security is extremely important to Sendbird and our customers. You will help articulate our security story and lead security review responses. This includes speaking about conformance with security and compliance frameworks, including HIPPA, SOC2, and ISO-27001
• Contribute to RFx responses - You will work with and lead cross-functional teams to prepare robust responses that help to win deals
• Gather product feedback - Provide feedback to product teams, helping to improve Sendbird services on behalf of our customers
• Technical writing - Author or assist with the creation of blog posts, tutorials, guides, and documentation, making the adoption of Sendbird services more accessible to product managers, developers, and business stakeholders alike
• Coordinate projects - Help manage projects with multiple stakeholders, both internal and external, ensuring timely, successful launches of Sendbird services within customers' development and production environments
• Be a domain expert - Follow the latest trends and features in the AI agent and messaging domains. Act as a trusted advisor for prospects and customers when it comes to best practices for implementing such services