UX Researcher, SeatGeek
New Grad
$100-115k
+ Equity stake
More information about location
3 days a week in office
Ticketing platform for live events
Open for applications
Ticketing platform for live events
501-1000 employees
Open for applications
$100-115k
+ Equity stake
More information about location
3 days a week in office
501-1000 employees
Company mission
SeatGeek’s mission is to help the world to experience more live.
Role
Who you are
- You are a college student graduating in the spring of 2025
- Strong project management skills, where you can execute with speed while handling research operations and research projects simultaneously
- An understanding for, and have practiced, core research methods (exploratory interviews, concept testing, usability and impression testing, etc.)
- A love for discovering and sharing new, innovative research methods and approaches
- You’re a great writer and a strong storyteller. You enjoy sharing your work and you’re comfortable giving presentations
- You’re empathetic, curious and open-minded
- Excitement for understanding customer needs, motivations, and pain points
- Collaboration skills, adept at working with a diverse group of people with different experiences who take pride in mentoring and learning from others
- Bonus: You have some experience with product design and/or product analytics
What the job involves
- We’re looking for a bright, curious UX researcher who wants to help millions of people experience the thrill of live entertainment
- As a member of the User Experience team, you’ll partner with engineers and product managers to ensure all our experiences are high quality, easy to use, solve real problems, and drive long-term business value
- Produce actionable insights that inform design and development
- Design, conduct, and analyze product research, both foundational and tactical
- Collaborate with product and design partners in informing designs with insights
- Work with data analysts to answer questions using a mixed methods approach
- Share research insights in creative ways to increase empathy
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$69.6m
SERIES D
Total funding: $410.7m
Company benefits
- Health Insurance Coverage
- Ample Paid Time Off
- 401k Matching Program
- Parental Leave - 16 weeks of leave in a 12-month period
- Health and wellness subscriptions to services like One Medical, Ginger.io and Headspace
- Regular virtual team hangs & happy hours + Company-Wide Hackathons 3-4 times per Year
- SeatGeek Monthly Ticket-Purchase Stipend
- Flexible work environment - Work as many days a week in the office as you'd like, or 100% remotely
- WFH Office Setup Stipend
Company values
- Start With Fans - When fans win, everyone wins
- Be Humbold - We're bold, but humble
- Pull Back The Curtains - We put outsized focus on building the most talented team possible
- Don't Do Bullsh*t Work - If unchecked, every job results in too many hours spent on bullsh*t work. We design how we work to spend the most time doing rather than preparing to do
- Stack The Lineup - Our team is our biggest unfair advantage, and the best teams bring together different backgrounds and experiences
- Play Long Ball - We take big bets on the future
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Jack Groetzinger
(Co-Founder & CEO)Worked as a consultant for Bain. Founded and sold another startup, Scribnia, before founding SeatGeek.
Russell D'Souza
(Co-Founder)Worked as an analyst for Monitor. Founded and sold another startup, Scribnia, before founding SeatGeek.
Eric Waller
(Co-Founder)Worked as a Web Developer at Tickerhound. Co-founded and was a Web Developer at Niqos.
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