Business Operations Manager, Tomorrow Health
$140-180k
+ Equity
More information about location
4 days a week in office
Technology-driven home healthcare management
Be an early applicant
Technology-driven home healthcare management
21-100 employees
Be an early applicant
$140-180k
+ Equity
More information about location
4 days a week in office
21-100 employees
Company mission
To reimagine healthcare in the home.
Role
Who you are
- 4+ years of experience in operations, strategy & operations, consulting, or business operations at a fast-paced company; health, marketplace, logistics, or services experience is a plus
- Demonstrated track record as a high-performing generalist who thrives in ambiguous, zero-to-one environments
- Strong AI-first mindset:
- Hands-on experience using AI tools to automate workflows, analyze information, or prototype solutions; excited to go much deeper
- Comfort living in the details:
- You’re willing to roll up your sleeves to handle escalations, triage issues, and support frontline teams
- Strong analytical skills:
- You’re comfortable with data, building scrappy dashboards/analyses, and using metrics to prioritize
- Excellent communication and stakeholder management:
- You can synthesize complexity into simple narratives and influence cross-functional partners
- High integrity, empathy, and a genuine passion for improving home-based care
- Willingness to travel periodically to markets as needed
What the job involves
- The Business Operations team is the connective tissue at Tomorrow Health
- Our mission is to drive significant business impact through strategic technology investments
- We focus on transforming the broken, complex, and manual workflows in home care, making it easier for people to access the lifesaving equipment and supplies they need
- By simplifying these processes, we aim to reduce costs, increase speed, enhance transparency, and improve reliability, ultimately making the home the preferred place of care for better patient outcomes
- Our products serve a diverse set of users – doctors, insurance companies, medical equipment suppliers, and care coordinators – and ultimately enable us to deliver a higher quality patient experience
- Our mission-driven team is highly collaborative, supportive, empathetic, curious, and driven by impact
- We are obsessed with using AI to re-architect how care works in the home while maintaining the safety, trust, and warmth that great care requires
- Tomorrow Health is seeking a Manager, Business Operations to own the biggest problems at Tomorrow Health and help us realize our mission of restoring the home as the primary place of care
- You’ll sit at the intersection of strategy, product, and execution, helping build the “on the ground” systems, processes, and AI-powered workflows that make our model work
- You’ll be the kind of generalist who can run a launch, jump into escalations, design an automated workflow with our product team, and still end the week with a crisp dashboard and set of recommendations for leadership
- This is a high-visibility role with significant opportunity for impact and growth
- Launch & Scale Operations
- Drive operational readiness and launch planning for new markets: staffing, training, workflows, and SOPs
- Own day-to-day operations in early markets, ensuring customers we serve get what they need with reliability and speed
- Design & Optimize Core Workflows
- Map and continually refine end-to-end processes
- Identify bottlenecks and failure modes; design and test improvements in tight feedback loops with on-the-ground teams
- Build AI-Enabled Operations
- Use AI tools to design and pilot automations
- Partner with Product and Engineering to turn successful experiments into robust product features and internal tools
- Own Metrics & Reporting
- Define and track core KPIs
- Build and maintain dashboards and reporting cadences that give leadership clear visibility into performance
- Support Market Expansion
- Turn markets into repeatable playbooks: process docs, training, metrics, and tools
- Support subsequent market launches with both strategic planning and hands-on execution
- Cross-Functional Collaboration
- Collaborate closely with Growth, Product, CX, Clinical, and Finance to ensure operational feasibility and alignment
- Represent the “voice of operations” in product discovery and strategy discussions
Our take
Tomorrow Health is one of a significant number of startups operating in the healthcare space. The platform allows carers and patients, those homebound permanently, recovering from surgery or living with chronic conditions, to find durable medical equipment. It also coordinates the logistical issues between payers and insurance providers and takes care of home delivery.
An advantage for users is that it goes further than simply being an online shopping platform for medical supplies. It also uses key data to find the most suitable products based on location, insurance coverage, and product specialization. It's also targeting not just patients and their unpaid carers, but healthcare providers. The company has made good progress in this regard by partnering up with Medicaid company Geisinger Health.
The global health tech space is booming, expected to reach a whopping $1.5 trillion USD by 2030. This means that there’s plenty of competition for the Andreessen Horowitz-backed startup. It plans to expand its team with strategic business development, finance, and operations hires to keep on top of the competition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2022
$60m
SERIES B
Apr 2021
$25m
SERIES A
Total funding: $92.5m
Company benefits
- Health Insurance: We cover 100% of medical, dental, and vision insurance plan costs, and offer a fully-covered membership in One Medical for on-demand primary care, and Teladoc 24/7 virtual care
- Financial Wellness: We offer a 401(k) plan through Vanguard, and Health Savings Accounts, Dependent Care FSA, and Healthcare FSA to help you optimize your financial health
- Family Matters: We provide fully paid parental leave as soon as you join Tomorrow Health so you can care for your newest little one(s)
- Mental Health: Free online mental health support with BetterHelp
- Commuter Benefits: We provide pre-tax commuter offerings for those coming into the office
- Work Hybrid: Our teams are distributed all across the country. Work from your preferred location or from our beautiful office in New York City - complete with free lunch, snacks, and cold brew and kombucha on tap
- Unlimited PTO: Our unlimited PTO policy provides the autonomy to take time off whenever it's needed, to recharge, get inspired, or connect with the world
Company HQ
NoMad, New York, NY
Leadership
Vijay Kedar
(Co-Founder & CEO)Studied Economics and MBA at Harvard. Began their career as a Media Communications Officer at Obama for America. Worked at Goldman Sachs for 4 years, promoted from Quantitative Investment Strategist to Private Equity Group. Was on the Board of Advisors for the Dallas Regional Chamber. Worked for 3 years in 3 roles at Oscar Health, leaving as Senior Director of Care Innovation.
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