Senior Client Success Manager, BlueOptima
Spanish Speaker
£50-60k
Commission £7-£11k
3-5 days a week in office (Elephant and Castle, London)
Software development analytics provider
Job no longer available
Software development analytics provider
101-200 employees
Job no longer available
£50-60k
Commission £7-£11k
3-5 days a week in office (Elephant and Castle, London)
101-200 employees
Company mission
To help realise the potential of every individual by creating a transparent and dynamic environment filled with high performers who are motivated.
Role
Who you are
- We are looking for enthusiastic, outgoing and internationally-minded Spanish speaking Senior Customer Success Manager with an interest in technology, to manage and own your book of business of high value complex accounts, building strong relationships with our strategic enterprise clients and who can excel in a fast-changing organisation
- Prior B2B strategic Customer Success Management experience is essential, with SaaS experience highly desirable
- You will be an experienced Customer Success Manager, ideally with 6+ years in a Customer Success role, preferably with experience in a B2B environment and ideally in SaaS. STEM or analytical discipline would be beneficial
- Spanish speaking, Customer centric with a proactive attitude to tackle big problems and deliver solutions for great customer experience at scale for large Enterprises
- Both a Customer Success expert and excited to learn: with the aptitude and desire to become a subject matter expert, in a technology field,
- Outstanding relationship building experience, with expert communication and interpersonal skills to work effectively with senior stakeholders of Fortune 500 C-Level clients
- Excellent self-management and organisation to balance time across multiple clients
- Motivated to succeed in a high growth environment with opportunities to expand your skills
What the job involves
- Mature communication, interpersonal skills, and expertise to actively engage CIOs,CTOs, and senior stakeholders, enabling them to express their business objectives, then leverage data insights commit to action and deliver measurable improvements to their software development organisations
- Nurture high value accounts for retention and renewal. Responsible for renewals, with up-sell and cross-sell opportunities, identified through trusted advisor relationship, passed to Account Executives to close
- Onboard Client senior managers, empowering them to use the products to support business transformation and effective operational management
- Account Management of multiple high-touch Strategic Enterprise clients,taking a KPI driven approach and maintaining activities within our CRM. Our Customers’ success is our success
- Deliver engaging insights, relationship reviews and value to your clients in meetings using BlueOptima’s reporting suite, with strong written communication for shared clarity and alignment
- Provide Marketing with Success Stories to generate collateral to educate and influence internally and externally
Salary benchmarks
Our take
BlueOptima is changing the way businesses manage software development. Its platform offers detailed insights into the coding effort invested by developers, teams, or vendors across any project, sprint, or task. It works across all languages, platforms, and locations, giving managers a clear picture of resource utilisation to make smarter decisions.
In addition, BlueOptima provides a global industry benchmark for software development and has launched the world's first technical recruitment assessment platform, which accurately predicts workplace performance. By using its software, companies can boost team performance by up to 20% and reduce security risks linked to open-source code.
With clients like Hitachi Energy, BPI, Archer, and several global banks and Fortune 50 companies, BlueOptima is trusted by leaders in industries worldwide.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 32 days of holidays (including bank holidays)
- Work from Home Equipment allowance
- Flexible Work from Home - 2 days remote a week
- Flexible Work from Long Distance - 4 weeks a year
- 12 Weeks Paid Maternity and Paternity Leave
- Pet friendly office
- Sponsored Learning Opportunities
- Cycle2work scheme
- Team Socials
- Annual Leave purchase (up to 5 extra days)
Company HQ
London, UK
Leadership
Jason Rolles
(Managing Director)Background in Asset and Credit Management and Consulting at JP Morgan, Barclays, UBS and Accenture.
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