Senior Manager of Agentforce Success Analytics & Insights, Salesforce
$177.6-244.2k
Salary applicable for candidates based in NY & CA, other locations may vary
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$177.6-244.2k
Salary applicable for candidates based in NY & CA, other locations may vary
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- We are seeking a strategic problem solver who can optimally balance detailed analysis with a comprehensive understanding of broader business objectives
- The ideal candidate will possess the ability to synthesize complex data and insights into clear, actionable strategies that align with our overarching goals
- 7+ years of experience in sales analytics, business intelligence, computer science, economics, statistics, applied mathematics, or a related field
- Self-starter and a high degree of motivation to go above and beyond the task at hand
- Proficiency with SQL and Tableau (or a similar data visualization tool). Python and/or R a plus
- Experience with forecasting and/or analysis related to consumption products
- Valuable work experience focused on quantitative analysis, Excel, and logical reasoning
- Proficiency in crafting BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation, deployment and enablement
- Previous experience of end-to-end execution (Data collection--Feature selection--Model training--Model Deployment) of predictive models preferred
- Familiarity with CRM and data management
- Strong communication skills; both written and verbal
- Phenomenal teammate able to lead and work optimally at all levels of an organization with the ability to influence others to move toward consensus
- Strong situational analysis, negotiation, and decision-making abilities
- Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies
What the job involves
- The Customer Success Agentforce team is looking for a highly driven and collaborative Senior Manager, Analytics & Insights to serve as a strategic analytics lead to the Agenforce Success team
- The Agentforce Success Engineer, Analytics & Insights, Senior Manager professional will play a crucial role in supporting the explosive growth of Salesforce and the Agentforce product
- This role is a hybrid of traditional jobs in strategic planning, sales strategy, business operations, reporting, and analysis – requiring a mix of market analysis, sales analytics, and business operational support
- This role will play a critical part in defining the future of customer success in the Agentforce era—where our team is passionate about driving customer adoption, accelerating consumption, and removing barriers to help organizations scale their digital workforce
- Success in this role means supporting the Agentforce Success Engineer team to drive the continued success of Salesforce by supporting our customer success strategy and is pivotal in driving the success and growth of Agentforce
- Sample projects range from the strategic to the very operational including identifying trends in customer consumption, evaluating growth opportunities, forecasting, business planning & executive presentations, dashboard creation and regular review of key performance metrics
- The role requires interaction with various areas of the organization and provides exposure to senior executives; someone who can navigate both high-level strategic planning, and intricate operational details, ensuring that all efforts contribute to the success of our organization
- Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) in leading their critical metrics
- Proactively identify trends, risks, and opportunities in the business to influence and set strategy
- Understand the underlying data architecture supporting the Agentforce business, and how to use it to report on business performance and forecast results
- Identify and optimize the true drivers of product consumption, customer engagement, and other metrics
- Develop Business Intelligence (BI) dashboards for use by global leaders and field teams in the Agentforce Success Engineer and Customer Success Group
- Mentor a group of dedicated Analysts, Senior Analysts and Managers in their growth and understanding of the business
- This includes offering guidance on sophisticated projects, sharing industry insights, and supporting their development of critical skills vital for success in their roles
- Assist in developing and delivering presentations for senior executives to engage with their leaders or counterparts
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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