Vice President of Client Engagement, Epsilon

• 15+ years of professional experience in management consulting or a marketing & advertising agency in a highly matrixed global environment with expertise in MarTech or AdTech
• Proven managerial experience with exceptional skills in relationship-building, cross-organizational partnering, and driving results through influence and negotiation
• Dynamic leader adept at connecting the dots between clients and delivery teams, skilled in managing expectations and building positive relationships
• In-depth understanding of industries supported, with the ability to apply business offerings at the senior level and identify growth opportunities

• As Vice President of Client Engagement at Epsilon, you'll be the driving force behind orchestrating and delivering our PeopleCloud MarTech, AdTech, and Data solutions and services to our clients
• By working within our "Power of One" model, you'll collaborate across multiple Publicis Groupe agencies to provide seamless, integrated solutions that deliver exceptional outcomes and value for clients
• Your role will involve cultivating day-to-day partnerships with both clients and internal teams, ensuring that our services consistently meet and exceed client expectations
• Through your leadership, you'll foster cohesive, strategic relationships that highlight our commitment to ensuring successful engagement, client satisfaction, and contributing to business growth
• Lead and mentor teams to exceed quotas, manage pipelines, forecast bookings, and close service deals successfully
• Implement scalable, repeatable processes to ensure excellence in the delivery of client solutions and business retention
• Establish and nurture client relationships to ensure satisfaction with our products and services
• Drive collaboration with internal teams throughout the client lifecycle, serving as a vocal leader in engagements
• Orchestrate and deliver on multiple solutions and products, translating expectations across stakeholders
• Enhance customer value by ensuring a deep understanding of client needs, behaviors, and outcomes
• Develop a high-performing team focused on driving profitable client engagements
• Identify and pursue client growth opportunities aligned with their business needs and Epsilon's value proposition
• Collaborate with global teams to align efforts and harmonize methods for sustained quality
• Facilitate effective communication among clients, project teams, and stakeholders, contributing to knowledge-sharing and best practices

• Flexible hybrid working environment - our office is based in the iconic Television Centre in White City
• 25 days holiday per year + your birthday off + additional Epsilon Global Rest Days. Plus a day off each year for volunteer/charity work
• Pension Contributions
• Private Medical Insurance
• Life assurance
• Income protection insurance
• Mental Health & Wellbeing support: 24-hour online GP service and access to therapists, coaches and financial and legal specialists
• Enhanced family friendly policies including maternity, paternity, adoption, shared parental, fertility treatment, pregnancy loss, neo-natal and carers
• Work Your World: request to work anywhere in the world where we have an office for up to 6 weeks per year
• Cycle to Work scheme and on-site bike racks and shower facilities
• Free breakfast and fresh fruit, subsidised canteen and coffee bar, discounts in local shops, restaurants and gyms, plus a number of team social, sport and charity events throughout the year!

The last decade has seen huge growth in digital advertising revenues. For the first time in 2019, digital ad spending surpassed traditional ad spending in the U.S.