Customer Success Manager, Resourcify

• We’re looking for someone who combines analytical strength, consulting mindset, and entrepreneurial drive
• You have experience in Customer Success, Project Management, or Consultancy with a proven track-record of strategic customer and/ or project development
• You’ve led complex initiatives with multi-stakeholder set-ups that have generated measurable impact
• You thrive on data and are excited by the potential of AI-driven tools to solve real-world waste problems
• You are a clear, structured communicator who can translate technical insights into strategic action. Fluency in German and English is a must
• You have a "get it done" attitude and thrive in high-ownership environments where you help build the processes as we scale

Desirable

• We are on a mission to help companies go circular and improve their waste operations. As a Customer Success Manager you are the engine behind that mission
• Your responsibility starts with getting customers live and driving deep adoption, but it doesn't stop there
• You will be responsible to craft and execute zero-waste customer development plans that grow customers on our platform and help them navigate the complex challenges of becoming more sustainable, whilst also driving operational and cost-efficiency
• You work at the intersection of strategy, operations, technology, and change. You help customers turn data and AI-powered insights into concrete initiatives, programs, and measurable impact. Your success will be measured by the impact created for customers
• Guide customers through a structured onboarding process to ensure they understand and use our software successfully
• Teach and train users in hands-on sessions to ensure everyone from site managers to executives knows how to use our tools
• Proactively engage with users to uncover friction points and ensure the software solves their daily problems
• Monitor usage and data quality to make the platform the undisputed "source of truth" for their waste operations
• Analyze a customer’s current state to "paint the picture" of their two-year journey from basic operations to a fully circular model
• Identify exactly how our software and different features could guide customers through this journey at each stage to ensure customer growth over time
• Translate your analysis into a clear and actionable customer plan and journey that generates buy-in from key stakeholders
• Masterfully guide customers through this plan to enable transitions from "managing waste" to "closing loops" by proving the ROI of each new phase
• Bridge the gap to product by translating real-world customer friction and "on-the-ground" challenges into actionable feedback for our Product and AI teams
• Help refine our internal processes and ways of working by improving team processes as well as customer playbooks and materials
• Act as a positive, high-energy engine within the team, fostering a culture of high performance, accountability, and shared wins