Senior Software Engineer, Uniphore

$136.3-187.9k

SQL

Docker

Kubernetes

Java

Kafka

Redis

Linux

Spring

Hibernate

Senior level

San Francisco Bay Area

Office located in Palo Alto, CA

Conversational AI & automation platform

Job no longer available

Conversational AI & automation platform

501-1000 employees

B2BArtificial IntelligenceEnterpriseDeep TechAnalyticsCommunicationCustomer serviceComputer VisionMachine LearningSaaSAutomation

Job no longer available

$136.3-187.9k

SQL

Docker

Kubernetes

Java

Kafka

Redis

Linux

Spring

Hibernate

Senior level

San Francisco Bay Area

Office located in Palo Alto, CA

501-1000 employees

B2BArtificial IntelligenceEnterpriseDeep TechAnalyticsCommunicationCustomer serviceComputer VisionMachine LearningSaaSAutomation

Company mission

To be the defining conversational AI and automation platform to realize the value of every enterprise conversation.

Job

Company

Role

Who you are

Bachelor’s degree in engineering, CS, or equivalent experience
5+ years of professional software development experience in Java
Java, Spring Boot, Hibernate
Very good understanding of SQL
Very good understanding of Data Structures, algorithms, and their applications
Experience in building microservices
Experience in building scalable Java applications, Web Applications, and Web Services
Extensive experience in developing and consuming REST APIs
Experience in gRPC and Websockets
Strong problem-solving skills
Fully and completely understand system interdependencies and limitations
Assist directly and indirectly in hiring and developing technical talent
Excellent written and verbal communication skills in English

Desirable

Working experience in a Linux environment
Experience in Contact Centers Software / Telephony / Communication protocols such as SIP
Experience in Redis/Kafka distributed messaging
Experience in profiling applications
Experience in Docker / Kubernetes / Garden

What the job involves

Develop creative solutions and write technical designs based on the requirements
Work closely with peer teams to ensure that applications are written to allow for overall system performance
Assist in tuning and optimization
Execute unit tests for product components
Promote high quality, scalability, and timely completion of projects milestones
Debug and resolve issues reported in production deployments
Work with the product management team to discuss application features and develop solutions as per the requirements provided
Contribute to all phases of the development lifecycle
Develop well-designed, efficient, secure, and testable code
Support continuous improvement

Our take

Uniphore builds software that helps customer support centers to automate their processes with analytics and AI-powered improvements. Traditionally, call centers have relied on human training and manual processes, an expensive route to scale, so Uniphore helps businesses in this position by driving efficiencies (and cutting costs), whilst helping those businesses to scale during spikes in demand.

Uniphore also provides an array of analytical tools, which enable businesses to drill down into their customer service operations, and better understand where they can deliver more effectively. A series of acquisitions, such as that of no-code customer experience platform Jacada, have contributed to further expanding its suite of offerings.

With the conversational AI space already worth billions and growing, Uniphore operates in a lucrative market, and the company has received good levels of funding in the past. Though not immune to the poor economic conditions of late, the recent acquisitions of Red Box and Hexagone demonstrate that Uniphore is still in a good position. Being named a leader in the 2022 Opus Conversational Intelligence Intelliview report will only help solidify its reputation as a leading force in the space.

Freddie

Company Specialist at Welcome to the Jungle

Insights

4% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 9 rounds)

Oct 2025

$260m

SERIES F

Feb 2022

$400m

SERIES E

Total funding: $868.8m

Company benefits

Medical, Dental and Vision insurance
Mental health support resources
Wellness events
Generous vacation days
Enhanced paid time off for parental leave, caregiver leave, and bereavement time
Holidays and birthday time off
Employee equity
Retirement/pension plans with company contributions in many countries
Training and learning programs
Lunch & Learns

Company HQ

Palo Alto, CA

Leadership

Ravi Saraogi

(President (APAC))

Studied Information Technology at the Jaypee University of Information Technology. Previously Project Associate at TeNet for 10 months and Member at Mobile Payment Forum of India for 14 years.

Umesh Sachdev

(CEO)

Previously Board Member at RTBI (IITM's Rural Technology and Business Incubator) for 3 years and Chair (USISPF Startup Connect) at US-India Strategic Partnership Forum for 1 year.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job