Technical Writer, Upland

• Our ideal candidate has 5-7 years of experience writing documentation for both technical and non-technical audiences, is highly motivated, results-driven, and has an eye for detail
• Experience writing for a technical audience (IT, developers)
• Experience with managing the end-to-end documentation process from research to publishing
• Experience translating complex technical concepts into easy-to-understand, accurate, and concise user documentation
• Demonstrated interest in learning new technologies and the initiative to self-teach. Curious and investigative mindset
• Strong attention to detail
• Ability to work independently and cooperatively as a team
• Understanding and knowledge of Madcap Flare, or other single-source authoring systems
• Working knowledge of CSS, HTML, and XML
• Familiarity with Microsoft Manual of Style and technical writing standards
• Strong command of the English language, including the meaning and spelling of words, rules of composition, and grammar

Desirable

• We are currently seeking a full-time Technical Writer to join the Upland team
• This Technical Writer will be responsible for Objectif Lune technical documentation
• They will edit, write, update, and publish documentation working with several content management systems
• Write, edit, manage, and deliver product documentation, including online help and release notes
• Work closely with Product Management, Development, and other SMEs to verify the accuracy of the documentation and gather information on new features and updates
• Act as the primary point of contact for product documentation for internal stakeholders
• Work with the Upland Documentation Manager to ensure documentation meets Upland documentation standards
• Assist other Technical Writers and the Documentation Manager on projects as needed