Clinician Support Specialist, Ambience Healthcare

$75-105k

We’ve intentionally allocated a wider range so that candidates have more flexibility to choose the desired cash/equity split that works for them. Philosophically, we lean towards generous equity grants so that our team truly gets to share in the impact they create

Junior, Mid and Senior level

Remote from US

AI operating system for healthcare

Open for applications

AI operating system for healthcare

101-200 employees

HealthcareB2BArtificial IntelligenceSaaS

Open for applications

$75-105k

Junior, Mid and Senior level

Remote from US

101-200 employees

HealthcareB2BArtificial IntelligenceSaaS

Company mission

To supercharge clinicians with breakthrough generative AI technology.

Job

Company

Role

Who you are

You’re passionate about helping clinicians succeed. You have 2-5 years of experience in customer or technical support and thrive in roles where you can make a direct impact on user experience, ideally within healthcare or SaaS
You solve problems with speed and precision. You know how to troubleshoot multiple and complex issues efficiently, minimize downtime, and keep users confident in the technology they rely on
You communicate with clarity and empathy. Whether explaining technical concepts or de-escalating a concern, you ensure every interaction is professional, approachable, and solution-focused
You build smarter support systems. You don’t just solve problems—you prevent them. You create knowledge resources, streamline workflows, and continuously improve how support is delivered
You thrive in a collaborative environment. You work seamlessly with internal teams, escalate trends that need broader solutions, and contribute to a culture of innovation and continuous improvement
If you thrive in fast-paced environments, enjoy solving problems, and are passionate about improving clinician experiences, this is the role for you

What the job involves

We are looking for a Clinician Support Specialist to be the frontline advocate for clinicians using Ambience’s AI-powered tools
This role is responsible for providing world-class support, troubleshooting issues, and ensuring clinicians have the knowledge and resources they need to succeed
Be the Frontline Expert: Deliver fast, high-quality support that keeps clinicians confident and focused on patient care. You’ll be the go-to resource, ensuring users get the help they need—when they need it
Solve Problems, Fast: Tackle challenges head-on, resolving most issues on the first contact and proactively reducing future roadblocks
Create Resources That Matter: Build and refine internal and external facing tools that make it easier for clinicians to find answers independently, reducing ticket volume and increasing efficiency, as well as easier support to provide the highest quality service at all times
Spot & Escalate Trends: Identify patterns in clinician challenges and provide actionable insights to internal teams, influencing product improvements
Continuously Raise the Bar: Optimize support workflows, refine best practices, and drive innovations that improve the clinician experience

Our take

Healthcare providers often find themselves overwhelmed by administrative duties like form filing and record coding, detracting from their primary focus on patient care. While these tasks are essential for billing and compliance, they are time-consuming and prone to errors.

In response to this challenge, Ambience Healthcare offers an AI-powered "operating system" designed specifically for healthcare organizations. Its suite of tools automates documentation, coding, and referrals, streamlining workflows for clinicians while enhancing accuracy.

With substantial funding, the company is expanding its business in the US and hopes top potentially include diagnosis in the future. While facing competition from startups like Corti and Babla, Ambience is well-positioned with strong investor backing and a clear focus.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Feb 2024

$70m

SERIES B

Apr 2022

$30m

SERIES A

Total funding: $100m

Company HQ

SoMa, San Francisco, CA

Leadership

Nikhil Buduma

(Co-Founder & Chief Scientist)

Previously co-founded Lean On Me Peer Support where they served as a Board Member for over 8 years and Remedy Health where they served as the Chief Scientist for almost 4 years.

Michael Ng

(Co-Founder & CEO)

Former Co-Founder and COO of Remedy Health. Was a Product Management MBA Intern at Sumo Logic, and Private Equity Associate at Calera Capital.

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