Trust & Risk Agent, Whatnot
German Speaking
€35-425k
+ Equity
Live stream platform & marketplace for collectibles
Be an early applicant
Live stream platform & marketplace for collectibles
501-1000 employees
Be an early applicant
€35-425k
+ Equity
501-1000 employees
Company mission
Whatnot missions is to enable anyone to turn their passion into a business and bring people together through commerce.
Role
Who you are
- This role will suit someone looking to jump start their career in a fast paced environment
- Someone willing to take on any role or task, learn new skills and be a part of building a great company
- A customer service mentality with passion to reach the best possible outcome
- 4 year degree is a plus. 1- 3 years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfillment
- Fluent German and English speaker, with familiarity of the DACH market
- Positive Customer first attitude
- Proactive problem-solver and process-improver
- Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
- Knowledge of Collectibles is a plus
What the job involves
- The Trust & Risk team is a high-impact team that ensures Whatnot is a safe and trusted platform for our buyers and sellers
- As a German speaking Trust & Risk Agent you will work as the front-line support, assisting customers with escalated & emergency issues related to the Whatnot platform
- Provide inbound email support for users experiencing trust and safety issues
- De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
- Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
- Serve as the escalation point for issues requiring nuanced understanding of language and culture
- Work with other departments to research and resolve open questions
- Efficiently work through a backlog of open issues and monitor performance of key operations
- Represent the company with integrity and professionalism
- Review key metrics and utilise data to make informed decisions
- We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here
Our take
The collectible toy market is large, and Whatnot has built a unique social platform that enables sellers to use livestreams to showcase their products and reach more buyers. The company’s focus is on collectible toys, some of which are rare and can cost thousands of dollars, and has also expanded to sports cards.
The idea of Whatnot was led by buyer trends. Instagram's live feature became a popular place for selling toys and trading cards, but of course was not set up to facilitate bidding or handling payments after a sale occurs. Whatnot combines live showcasing with follow-up sale capabilities, thus serving the community in a more novel way than established collectibles market players such as eBay.
The company has grown fast. It was established in 2019 and has already expanded from its original category - Funko Pop figurines - to Pokemon cards, pins, sports cards, and many more. There is still plenty of scope for expanding into new categories, as the company aims to establish itself as the go-to for this large niche, which will be facilitated by the strong levels of funding that Whatnot has raised.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
54% employee growth in 12 months
Company
Employee endorsements
Hard working team
"Everyone here puts in the work. It's refreshing to work on a team where everyone is carrying their weight and lifting each other up. The work ethic..."
Funding (last 2 of 7 rounds)
Jan 2025
$265m
SERIES E
Jul 2022
$260m
SERIES D
Total funding: $749.2m
Company benefits
- Wellness: Health, dental, vision, and life insurance plans. We also cover some of the cost for your dependents as well.
- Compensation: Full-time Whatnauts receive equity, a WFH stipend to support your remote workspace and a monthly stipend to dogfood the app.
- Recharge: Flexible Time Off policy, holiday week off at the end of year, and paid parental leave after 1 year with us.
- Flexibility: Remote-first work culture. We provide a working environment where you're in charge of your time and schedule.
Company values
- Always listen to customers
- Move uncomfortably fast
- Prioritize impact ruthlessly
- Own everything and nothing
- Set crazy goals
- Provide extreme transparency
- Optimize for the upside
- Team over ego
- Figure it out
- Deeply understand why
- Have fun & be nice
Company HQ
Marina del Rey, CA
Articles
Leadership
Grant LaFontaine
(Co-Founder & CEO)Former Product Marketing Manager at Google, Project Manager at Facebook. Also co-founded Kit.
Logan Head
(Co-Founder)Experience in Engineering, including at Maker's Row, Factr, and Flight Club. Former Senior Product Manager at GOAT.
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