Senior Site Reliability Engineer, Klaviyo
$156.8-235.2k
1+ day a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
$156.8-235.2k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- BA or BS Degree in Computer Science, related field, or equivalent experience
- 5+ years of responsibility operating & scaling complex distributed systems
- Experience developing applications in Python, Ruby, Go, etc
- Experience working on an engineering team building software
- Fundamental understanding of Linux (we run Ubuntu) and all layers of the networking stack; you should be confident administering and debugging production Linux systems
- Ability to handle yourself and complex systems in outage situations and to drive failures to root cause analysis and prevention of future issues
What the job involves
- Site Reliability Engineering (SRE) is what you get when you treat system operations as a software engineering problem
- The mission of the Site Reliability Engineering team is to provide services, tooling, and guidance to Klaviyo's product engineers to make them more productive and ensure their services are sufficiently reliable, scalable, and secure
- The SRE team builds foundational backend services as well as tooling and automation to allow product teams to release and scale their software reliably and predictably
- SREs are team players who work collaboratively amongst themselves and with engineers from product teams to build the platform Klaviyo relies on to power its products
- As a Senior Site Reliability Engineer you will own multiple foundational Klaviyo services and make a big impact on the productivity of our product engineering teams
- Ship foundational services to enable Klaviyo engineering to move faster with confidence
- Design and develop systems and processes that enable highly available & scalable systems
- Design, build and deliver software to dramatically improve the availability, scalability, latency, and efficiency of Klaviyo’s services
- Achieve break-throughs in systems throughput by identifying and eliminating bottlenecks
- Leverage technology such as Python, Go, Bash, Django, AWS, Kubernetes, Terraform, MySQL, Apache Pulsar, Redis, and Clickhouse to advance Klaviyo’s platform
- Champion best practices by actively collaborating with other teams in a culture that values technical design review
- Contribute to the company as a subject matter expert in multiple areas, constantly pushing yourself to be a better engineer and to level up all of your peers within your team and within Klaviyo
- Mentor and pair with other Klaviyo engineers to build better software by focusing on performance, self-healing system, configuration as code; defensive programming, application security, etc
- Participate in periodic on call duties with a focus on solving issues when they are discovered, preventing recurrences and minimizing alert fatigue
- Work hand-in-hand with product-facing engineers to ship impactful code
- Perform quantitative analysis to understand and scale Klaviyo systems and manage the cross-functional effort to resolve scalability issues
- Produce and advocate for preventative, upstream solutions with internal stakeholders and external vendors and dependencies
- Confidently make informed, data-driven decisions in a fast paced environment with competing priorities
- Evangelize Site Reliability best practices across the engineering organization and community
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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