Senior Meetings, Incentives, Conferences and Events Specialist, TravelPerk

• Previous experience of working in a venue sourcing / meetings & events team - preferably agency background
• A good knowledge of venue and event destinations across the globe
• A great communicator, well organised and used to working to tight deadlines and under pressure
• A friendly and professional telephone manner
• Confident in negotiating rates with suppliers on the telephone
• Great time management
• A positive, flexible attitude and a great team player
• We are looking for people with an interest in travel but more importantly committed to providing a 7 star customer experience to our amazing customers

Desirable

• We are looking for a Senior MICE Specialist (German speaking) to join the team
• Work closely with the wider sales organisation at Travelperk to increase client awareness of our new MICE offering aiming to increase the volume of opportunities generated, especially with the AM teams
• The Senior MICE Executive will be responsible to handle predominantly the largest projects and high-yielding opportunities concentrating primarily, but not limited to, in supporting TK Enterprise and legacy accounts globally
• Put together RPF’s for a global portfolio of customers and manage the process from proposal through to negotiation terms including site inspections (as relevant and appropriate)
• Coordinate operational process with the cross-collaboration of the wider TK teams as appropriate and based on customer’s requirements, overseeing set-up of arrangements
• Dealing with phone calls and email requests/queries from existing and potential new TK customers in a timely manner
• Supporting sales conversations in conjunction with SE’s and ESE’s for discovery purposes and helping potential customers understand our services
• Providing TK customers with suitable options and suggestions of the best way to meet their event or group travel requirements
• Handling of all conferences, events, groups, incentives and meetings worldwide
• Proactively maintaining relationships with TK customers at all times and uncovering future opportunities
• Problem-solving attitude anticipating customers needs and provide the appropriate customer service throughout the entire process
• Processing responses to clients within the companies agreed service level agreements
• To be aware of and act in accordance with all Company Quality Standard and Procedures
• To actively get involved in the process operated by the company and make suggestions on possible improvements
• To be part of the team and actively help and assist colleagues as needed
• To maximise on every opportunity generating additional revenue streams across all regions to support achieving overall TK revenue targets and drive profitability
• To service successfully and at a high level MICE & Groups as TK add-on-services

• English is the official language at the office. Please submit your resume in English if you choose to apply