Technical Account Manager, Regal.ai
$110-150k
+ Equity
More information about location
3-5 days a week in office
AI-powered contact center software
Be an early applicant
AI-powered contact center software
101-200 employees
Be an early applicant
$110-150k
+ Equity
More information about location
3-5 days a week in office
101-200 employees
Company mission
To reach the right customer with the right message at the right time.
Role
Who you are
- 3–5 years of experience in a customer-facing technical role such as Technical Account Management, Solutions Consulting, or Support Engineering
- Demonstrated ability to explain complex technical concepts to non-technical stakeholders
- Familiarity with APIs, webhooks, and data integration concepts
- Experience supporting SaaS products, preferably in B2C, MarTech, AI, or data-driven platforms
- Comfort working cross-functionally and navigating ambiguity in a fast-paced environment
- You're the ultimate troubleshooter who loves to get to the root of the issue
What the job involves
- The Technical Account Manager (TAM) is a customer-facing technical expert who helps Regal’s customers fully realize the value of our platform
- The mission of our TAM team is to ensure that the customer’s business objectives are being fully realized based on the way that the customer is leveraging the platform
- Acting as a strategic advisor, they will guide customers through best practices, advanced product capabilities, and technical problem-solving to ensure Regal is deeply integrated into their operations and decision-making processes
- This role plays a key role in driving product adoption, reducing technical friction, and ensuring Regal is used to its fullest potential
- This role is essential to Regal’s long-term retention strategy and success will be defined by customer enablement, satisfaction, and adoption
- The TAM will lead technical conversations independently, while escalating complex issues as needed
- Own relationships with a portfolio of customers - primarily focused on those with advanced maturity in the way that they use Regal
- Understand the customer’s business objectives and consistently map those goals to the features, integrations, and other capabilities, proactively flagging gaps and opportunities to improve
- Act as the go-to technical resource for a portfolio of customers, helping them navigate advanced features, integrations, and data use cases
- Conduct deep-dive sessions on product functionality, data flows, and best practices to drive product adoption and value realization
- Troubleshoot product-related issues in partnership with Support and Engineering, and clearly communicate technical updates to customers
- Translate customer feedback into actionable insights for Product and Engineering teams
Our take
Regal provides AI-driven contact center software that delivers personalized, high-touch interactions at scale. Unlike traditional systems that rely on impersonal automation, Regal's AI Agents tailor conversations to individual needs.
The platform features 24/7 availability, infinite voice concurrency and integrations with over 40 systems. This allows businesses to scale while providing them with peace of mind. This blend of automation and personalization means users can improve operational efficiency and keep customer interactions both cost-effective and human-like.
Backed by significant funding and driving engagement for big-name clients like Google and Harvard (through Podium Education), Regal is raring to expand in order to solidify its position as a leader in the next-gen customer service space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 401k plan
- Flexible PTO & 11 paid holidays
- Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
- Paid parental leave
- Growth Mindset learning and development stipend
- Happy hours, team outings, & annual off-sites!
- Pre-tax commuter benefits
- Complete laptop workstation
Company HQ
Civic Center, New York, NY
Leadership
Alex Levin
(Co-Founder & CEO)Previously they worked as an SVP of Growth at Angi and Handy HQ. Prior to that, they were a Director of Global Sales and Marketing at Titan Steel Corporation.
Rebecca Greene
(Co-Founder & CTO)Previously the CPO at Handy HQ, as well as a Senior Product Manager at Amazon and an Associate at Booz & Company.
Salary benchmarks
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