Product Manager, MANUAL
Website & Marketing Tools
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More information about location
3 days a week in office (London Bridge, London )
Healthcare at scale
Be an early applicant
Healthcare at scale
201-500 employees
Be an early applicant
+ Share options
More information about location
3 days a week in office (London Bridge, London )
201-500 employees
Company mission
To extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity, hair loss and menopause.
Role
Who you are
- 3-5 years of product management experience, owning the vision and strategy in tech first organisations
- Experience working with design, data, metrics, and analytics
- Background in design, website development, marketing technology, growth tools, or customer acquisition products
- An eye for design coupled with strong analytical skills with ability to derive insights from data
- Excellent stakeholder management and cross-functional collaboration skills
- Project management experience with ability to drive initiatives from conception to delivery
- Lead and influence effectively in ambiguous environments with evolving priorities
- Apply a customer-first philosophy and data-driven decision-making skills to all initiatives
- Demonstrate exceptional resilience and problem-solving skills to address complex, evolving challenges
- Thrive in a fast-paced environment with high standards and competing demands
- Experience with product management tools (Jira, Confluence, roadmapping tools)
- Proficiency with web analytics tools (Google Analytics, Hotjar, or similar)
- Experience with A/B testing platforms (Optimizely, VWO, or similar)
- Understanding of modern web technologies, CMS platforms, marketing tools
Desirable
- Familiarity with telehealth or digital healthcare platforms
- Previous experience in digital marketing, growth marketing, or marketing technology roles
- Understanding of SEO principles and website performance optimization
- Familiarity with design tools (Figma, Sketch) and design system management
- Familiarity with marketing attribution and multi-touch attribution models
What the job involves
- We're seeking a Product Manager, Website & Marketing Tools to own and evolve our website experience and marketing technology stack
- This role is critical to driving patient acquisition, conversion, and engagement through exceptional digital experiences
- You'll be responsible for our design system, website optimization, and the tools that power our marketing efficiency across multiple markets
- You'll work at the intersection of design, technology, and growth marketing
- You'll lead initiatives to improve conversion rates, enhance user experience, maintain design consistency, and build scalable marketing tools that support our ambitious growth targets across multiple geographies
- Define and execute the long-term product roadmap for website design and website tools
- Identify opportunities to improve patient experience on the website and marketing efficiency
- Work with design teams to establish scalable design patterns, components, and guidelines
- Optimize marketing technology stack for efficiency, performance, and scalability
- Lead initiatives to improve marketing team productivity through better tools and automation
- Collaborate with engineering teams to build and enhance marketing platforms and capabilities
- Establish key metrics and KPIs for website performance, conversion rates, and marketing efficiency
- Analyze data & conduct user research to identify trends, bottlenecks, and opportunities for improvement
- Partner with growth, design, engineering, and marketing teams to deliver cohesive patient experiences
- Work with design teams to optimize information architecture and user journeys
- Collaborate with international teams to adapt experiences for different markets and categories
Application process
- Hiring Manager Screening
- Initial screening on Core Competencies
- Lightweight take home assignment
- On-site interviews with stakeholders across the business
Salary benchmarks
Our take
MANUAL is a digital healthcare clinic supporting patients with life-changing conditions such as hormonal imbalance, obesity, menopause and hair loss across the UK and Brazil. It does this with a blend of doctor-specialist services, prescription medication backed by science, and digital products informed by behavioural change.
It works to remove the stigma around health problems such as obesity, hormone imbalances and menopause through teleconsultations, testing, regular check-ins and a range of tools, supplements and medications to treat common issues like poor sleep, hair loss, erectile dysfunction and skin conditions. Originally focused solely on men's health, the service led a shift in attitudes among its customers, with about half the men using the service to treat more than one condition, indicating that they're not just seeking help for the worst health issue that they're experiencing. Since then it has opened its services to all genders with a hope to sift attitudes on a wider variety of health issues.
The company has raised an impressive amount of capital, most recently in 2024. And this funding is being used to expand its reach and enhance its services, particularly focussing on treatments for hormonal imbalance, obesity, and hair loss.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2024
$39.1m
EARLY VC
Mar 2021
$30m
SERIES A
Total funding: $74.2m
Company HQ
Southwark, London, UK
Articles
Leadership
George Pallis
(Co-Founder & CEO)Previous the Global Head of Marketing at Deliveroo and Head of Performance Marketing at TransferWise.
Diversity, Equity & Inclusion at MANUAL
- Diversity and Inclusion at MANUAL is about fairness. It's a fabulous virtuous circle and we are fusing on:
- Conversations - we are creating a common language via initiatives such as our monthly Tea & Learns, our IWD spotlight on our incredible female-identifying employees, our ongoing celebrations…
- Learning - we are offering D&I trainings catered to our needs such as unconscious bias, psychological safety, mental health support...
- Measurement - we are proud of our 93%+ favourable responses in our monthly pulse confirming that everyone feels welcomed and all voices are listenned to at MANUAL.
- Culture - we are feedback-driven culture, we are humble and love to learn from each other!
- We are committed to equal employment opportunities regardless of gender, age, disability, race, religion or belief, sexual orientation and gender reassignment, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and potential termination.
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