Content Designer, Methods
+ Discretionary Company Bonus
More information about location
IT services consultancy
Open for applications
IT services consultancy
201-500 employees
Open for applications
+ Discretionary Company Bonus
More information about location
201-500 employees
Company mission
To help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around our citizens.
Role
Who you are
- If you're a mid-level content designer, you should be able to craft user-friendly content and have experience of guiding others to meet user needs
- Practical experience and knowledge of Agile practices
- Strong communication and interpersonal skills
- Excellent stakeholder management skills
- Knowledge and understanding of GDS guidelines and service standards
- Strong writing skills with the ability to refer to and contribute to style guides
- The proven ability to make complicated information easy to understand
- Experience of working with other roles within a multidisciplinary Agile team (for example UX designer, user researcher, product owner, delivery manager, developer)
- A good understanding of the user research process, and how you can contribute to research activities such as note taking and reviewing discussion guides
- The skill to apply content strategy to your user centred work
- Experience of designing accessible, inclusive content
- The necessary skills to use data, and user insight to plan, manage and review content
- Experience of using a content management system
- Experience of sharing your work through peer reviews, content crits, show and tells and meetups
- Good consultancy skills such as managing stakeholders and guiding colleagues on how content design can help them solve complex problems
- The ability to champion content design and Agile methodologies
- Resilience
- Strong collaboration and team working
- Good communication skills
- Genuine passion and commitment to improving public services
- A determined and tenacious approach to work
- A creative approach to problem solving
- Good listening and comprehension
- Great stakeholder management
What the job involves
- Methods Ltd is looking for consultants who specialise in creating clear and helpful content
- Content designers make sure that people can find the information they need easily, when and where they need it, and in a way that makes sense to them
- They work closely with user researchers, interaction designers and other members of a multidisciplinary team to understand what users’ need from a service
- Once they know the user needs, they develop content to meet those user needs
- Create useable and accessible content
- Solve problems in multi-disciplinary teams using Agile methodologies
- Have experience in rapidly changing deadlines, workloads and goals
- Design products, services and websites that meet identified user needs
- Follow user-centred design practices for public facing and internal services and applications
- Champion inclusive approaches and styles within content design
- Understand user needs by analysing user research findings and analytics data
- Use analytical and problem-solving skills to help the team solve and challenge assumptions
- Address the needs of all users, by writing content that meets WCAG 2.2 accessibility guidelines
- Participate in communities of practice
- Establish and manage relationships with clients and stakeholders
Our take
The UK public sector has long understood the need for digital transformation, but antiquated systems and outdated processes can make even the most ambitious plans for adaptation fall short. Methods has existed for more than 30 years to assist government departments and agencies make the leap, helping them understand the possibilities of digital transformation and guiding them through strategic planning, data migration and implementation phases.
Methods is an acknowledged leader in IT consultancy within the public sector, praised for their human touch and focus on sustainability which it believes sets it apart from firms. Indeed it is trusted by huge swathes of the UK public sector including the NHS, the Office for National Statistics, the Cabinet Office and the Ministry of Defence, to name just a few.
Methods was acquired by the Alten Group in mid-2022. This acquisition will help to reinforce Method's position as a leading player in the public sector while also allowing it to broaden its role in the private sector. It is poised for growth and is investing heavily in talent to make this a reality.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
- Development access to LinkedIn Learning, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social - Breakfast Tuesdays, Pizza Thursday monthly, weekly social in the office and commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus based on company and individual performance
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
- Benefits Platform offering various retail and leisure discounts
Company HQ
Farringdon, London, UK
Leadership
Pat Crossley-Smith
(Executive Director)Previously worked in Agile Product at BUPA and Senior Manager in Development at British Airways.
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