Senior Director of Executive Communications, ServiceNow
Finance & Strategy
$220.3-396.5k
Plus equity (when applicable), variable/incentive compensation & ESPP
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$220.3-396.5k
Plus equity (when applicable), variable/incentive compensation & ESPP
More information about location
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- The ideal candidate is a seasoned communications leader with a passion for storytelling and a track record of building trust, loyalty, and advocacy for executive leaders and their organizations
- You are a quick and creative thinker who excels at managing competing priorities, building cross-functional relationships, and delivering work that is inspiring, modern, and deeply connected to its audience
- 12+ years in corporate communications, public relations, marketing, consulting, or executive communications with at least 5 years supporting C-suite executives, preferably a CFO or senior finance leader, in a technology or high-growth company
- Demonstrated experience advising executives on financial narrative, external positioning, and public market communications at the highest levels
- Experience building and executing multi-functional communications strategies across investor, analyst, media, social, and event channels
- Experience crafting executive-level thought leadership and social strategies aligned to external visibility programs
- Strong track record in a matrixed, hypergrowth technology company with multiple competing stakeholders and rapid change
- Exceptional messaging and writing skills; rigorous attention to detail and accuracy across all communications deliverables
- Strong executive presence and the gravitas to operate as a peer and trusted advisor to the most senior leaders in the company
- Deep understanding of public company disclosure standards and the judgment to navigate them under pressure
- Self-starter with the ability to think creatively, manage through ambiguity, and drive strong work-back plans designed to deliver measurable outcomes
- Outstanding collaborator who builds trust quickly across functions, geographies, and levels of the organization
- Ability to manage multiple high-priority workstreams simultaneously in a fast-paced, fast-changing environment
- BS/BA degree required in marketing, communications, or related field
What the job involves
- ServiceNow is reshaping how the world's largest enterprises run, and the financial story behind that transformation is as compelling as the technology itself
- We are looking for an exceptional Senior Director of Executive Communications to serve as a trusted strategic advisor, thought partner, and master storyteller to ServiceNow's President and Chief Financial Officer
- This is not a traditional finance communications role
- You will operate at the intersection of financial strategy, corporate narrative, and market credibility, translating complex financial performance, capital allocation philosophy, and long-range corporate strategy into clear, compelling stories that resonate with investors, analysts, employees, customers, and the broader market
- You will be an embedded, trusted member of the President and CFO's extended leadership team, working in close partnership with investor relations, public relations, content and thought leadership, social media, employee communications, FP&A, Legal, and Brand to ensure a unified and authoritative voice across various channels. You’re the glue that holds it all together
- Serve as the primary strategic communications advisor to the President and CFO — shaping external voice, narrative frameworks, and integrated communications strategy across financial and strategic audiences
- Build and lead a holistic, 360-degree executive communications framework for the President and CFO, encompassing internal and external programs and corporate strategy moments
- Develop and continuously evolve differentiated narratives around ServiceNow's financial performance, capital strategy, long-range plan, and corporate strategy that reinforce market positioning and investor confidence
- Understand the communications landscape across key audiences, regularly evolving materials to reflect changes in business priorities, supporting narratives, and the external environment
- Advise on speaking strategy and venue selection to ensure the President and CFO is engaging in the right settings, at the right moments, with the right message
- Develop and manage a robust annual communications calendar aligned to earnings cycles, investor events, strategic planning milestones, and industry moments
- Establish and design processes to ensure timely execution, governance, and publication of all content
- Measure and report quarterly metrics on program performance and executive visibility
- Craft high-quality executive-level work products, including media and analyst commentary, keynote scripts, speeches, op-eds, LinkedIn content, bylines, and video
- Design and produce storytelling concepts that bring ServiceNow's financial strength and corporate strategy to life
- Partner with customer advocacy on customer narrative development for President and CFO
- Prepare executives for high-stakes engagements with rigorous rehearsal, messaging frameworks, scripts, storyboards, and briefing materials
- Project manage the full content and production workflow, including design, legal clearances, social amplification plans, and agency deliverables
- Partner closely with investor relations to ensure tight alignment between financial messaging and public disclosures, operating with full fluency in regulatory and public company communications protocols
- Work closely with Finance and Strategy organization leaders to ensure strong message alignment, a shared calendar of upcoming events, social activations, and content plans
- Serve as a senior resource across the Global Communications team to ensure message alignment and consistency across all audiences, including customers, partners, investors, media and employees
- Manage communications agencies and contractors across a variety of projects and initiatives, ensuring quality and consistency
- Set a high bar for strategic thinking, writing quality, and execution discipline. Help build a culture of accountability, creativity, and continuous learning within the function
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 183 more jobs at ServiceNow