Renewal Manager, Gong
$77-110k
OTE
AI OS for revenue teams
Be an early applicant
AI OS for revenue teams
1001+ employees
Be an early applicant
$77-110k
OTE
1001+ employees
Company mission
To empower companies to unlock their full revenue potential.
Role
Who you are
- 2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environment
- Proven track record of managing and negotiating contracts with a strong renewal/expansion success rate
- Experience working with Salesforce and Gong, particularly managing opportunities
- Exceptional communication and negotiation skills, able to handle objections and influence decision-makers
- Strong business acumen, understanding customer needs and financial drivers to craft compelling renewal pitches
- Highly organized with strong attention to detail, managing a high-volume book of business efficiently
- Ability to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approach
What the job involves
- At Gong, you will join a company built on innovative products, ambitious goals, and passionate people
- We are shaping the future of revenue intelligence and we want people who are excited to build what comes next
- You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other
- Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact
- If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career
- As a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong
- You’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience
- You will also contribute to improving efficiency and retention through our renewals playbook, operational workflows, and customer engagement strategies
- Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn
- Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements
- Drive customer engagement through live interactions, leveraging data insights to reinforce Gong's value and alignment with customer goals
- Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services
- Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity
- Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes
- Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency
- Mitigate churn risk by identifying at-risk customers early and executing tailored renewal strategies
- Manage contract execution workflows, including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to close
- Within the first 60 days, you will:
- Complete Gong onboarding and key certifications to build product, customer, and sales process knowledge
- Listen to customer calls, master value-based talk tracks, and understand common objections
- Learn pricing and negotiation best practices to optimize renewal outcomes
- Develop proficiency in Gong deal workflows, Salesforce processes, and contract execution best practices
- Build cross-functional relationships across Customer Success, Sales, Finance, and Legal
- Within 3 months, you will:
- Fully own renewal negotiations and execution for a subset of customers
- Drive engagement strategies for your book of business, proactively identifying renewal risks and opportunities
- Develop a Quarter +1 engagement plan to maintain proactive outreach and improve retention rates
- Assess areas for process automation and operational efficiencies, making data-driven recommendations
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions, it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is focused on expanding its reach internationally and forging new partnerships, capitalising on the boom in demand for AI - which has seen the company reach an ARR run rate of $500 million.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586m
Company benefits
- Mental health support resources
- Flexible wellness fund
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Amit Bendov
(CEO & Co-Founder)Prior to co-founding Gong in 2015, Amit spent nearly 3 years as the CEO of SiSense and 5 years as CMO at Panaya.
Eilon Reshef
(CPO & Co-Founder)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
Salary benchmarks
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