Principal Product Manager, ServiceTitan
Property Care
$166.5-222.7k
+ Annual bonus + Equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$166.5-222.7k
+ Annual bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 7+ years of product management experience, preferably in enterprise B2B SaaS
- Demonstrable experience building and launching products for businesses with recurring revenue or subscription models
- Experience owning and shipping products in a complex ecosystem where you were involved in go-to-market and business-level decisions
- A strong technical acumen and the ability to understand complex system architectures
- Experience collaborating with Data Science or AI/ML teams is a plus
- A high sense of urgency and the ability to make smart, data-informed decisions, even with incomplete information
- Excellent communication and stakeholder management skills—you are able to bring clarity to complex problems
- A self-starter mentality with the ability to independently set direction and drive momentum
- Strong product instincts and a demonstrated ability to think creatively, grounded in customer discovery and insights
What the job involves
- Partner with cross-functional teams—including Engineering, Data Science, CX, and Marketing—to design and build scalable solutions tailored for the unique needs of recurring service models
- Develop a deep understanding of the customer journey and pain points for our Property Care customers, ensuring our platform enhances their key operational workflows from scheduling and routing to billing and customer communication
- Analyze behavioral signals, product telemetry, and direct customer feedback to detect emerging patterns and guide the evolution of your product solutions
- Collaborate with Go-To-Market and customer-facing teams to develop clear communication, training, and support strategies for your product launches
- Drive the Property Care roadmap and prioritization decisions that balance business growth, user value, and long-term platform health
- Own key metrics related to product adoption, customer satisfaction, and the overall success of our Property Care customers
- Proactively monitor the competitive landscape and industry trends in Pool/Spa, Pest Control, and Lawn Care to identify new risks and opportunities
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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