Onboarding Specialist, Pearl
AI-powered dentistry solutions
Job no longer available
AI-powered dentistry solutions
101-200 employees
Job no longer available
101-200 employees
Company mission
To deliver AI solutions that elevate the global standard of care in dentistry.
Role
Who you are
- 2-3 years implementation, customer support, or tech support experience
- Ability to work in a fast-paced, busy environment
- Ability to multi-task and manage multiple tasks at one time
- Excellent communication skills both written and verbal
- Intermediate computer skills (working with browsers, spreadsheets, and text documents)
- Ability to solve customer issues
- Ability to work with a pipeline of tasks and complete them in a timely manner
- Demonstrated ability to provide excellent customer service
- Experience in the dental industry preferred
What the job involves
- We are seeking a customer-centric, energetic, and highly-motivated individual to join our Account Management team
- The onboarding specialist is focused on quickly and effectively setting up new Pearl customers in order to drive value in and early adoption of the software
- The onboarding specialist will help to define, develop, and execute effective customer onboarding and engagement strategies in order to help our customers realize their goals
- Assist customers with installation of Pearl products and services
- Perform basic to intermediate level troubleshooting for all Pearl products and services as needed
- Maintain and continue to expand technical product knowledge to remain proficient
- Assist new offices to meet usage requirements during onboarding to ensure quick value and adoption of the software
- Schedule appointments with offices to maintain a timely and consistent onboarding cycle
- Maintain customer data i.e. contacts, account health, significant events, substantive notes etc, in relevant systems
- Work with leadership to help drive cross-functional and cross-departmental initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
Our take
There is an inconsistency in dentistry on how dental issues are diagnosed. Traditional methods rely heavily on a dentist's judgement, making it hard to ensure truly accurate results. This can lead to incorrect or missed diagnoses, affecting patients' care and trust in dental professionals.
To tackle this, Pearl uses advanced AI technology that helps dentists read X-rays more accurately and consistently. Its AI tools provide real-time assistance by offering clear, data-driven insights for better diagnoses that can be communicated more effectively to patients.
Its technology is approved for use in over 120 countries and is recognized as one of TIME's best Inventions. Recent backing fuels Pearl's plans to further develop its AI tools and expand its impact worldwide. This funding will also help create more features like 3D disease detection.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2024
$58m
SERIES B
May 2019
$11m
SERIES A
Total funding: $69m
Company benefits
- Healthcare: Our robust range of PPO and HMO offerings have your dental, vision, and general health covered from day-one
- Ongoing learning: We want our team members to grow with us, so we invest whenever there's a chance to expand an employee's skill
- Unlimited vacation: Maintain a healthy work and life balance with unlimited paid time off anytime you need to recharge
- Home office: Wherever you call office, we make sure that you have all the technologies and supplies you need to succeed
- Company gatherings: We work remotely but we play together at annual off-sites, regional team dinners, and virtual happy hours
Company HQ
Norma Triangle, West Hollywood, CA
Leadership
Ophir Tanz
(Co-Founder & CEO)Previously the founder and CEO of GumGum, an applied computer vision company focused on the media sector. They also co-founded Mojungle and Fluidesign.
Cambron Carter
(Co-Founder & CTO)Previously the Director of Engineering and Computer Vision at GumGum. Prior to that, they were a self-employed Computer Vision Engineer, developing algorithms for firms.
Kyle Stanley
(Co-Founder)Founder of Light Side Dentistry and Speaker at the Digital Dentistry Institute. Previously worked in the Adjunct Faculty in Dental Morphology Function and Esthetics at Herman Ostrow School of Dentistry. They were also the VP of Clinical Affairs at GumGum.
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