Solutions Engineer, Upside
$160-180k
+ Equity
More information about location
3 days a week in office
Mobile reward application for retail spending
Be an early applicant
Mobile reward application for retail spending
201-500 employees
Be an early applicant
$160-180k
+ Equity
More information about location
3 days a week in office
201-500 employees
Company mission
To advance the economic power of people living and working in the real world.
Role
Who you are
- Loves to quickly and creatively solve problems at scale with technology
- Has a background in engineering/consulting focused on automation and tool development
- Doesn’t just want to get handed a spec or requirements doc and told to code it - they want to help design, implement and test it alongside the teams they’re helping
- Is killer with Python or other scripting languages, SQL, Snowflake, Monte Carlo (or similar monitoring tool)
- Has a best friend named ChatGPT that helps them learn new things, saves them a ton of time and is always there when they need them
- Is knowledgeable and experience using APIs, tooling platforms, and doing systems integrations
- Has Genuine interest in understanding Upside’s business model, marketplace and how we can provide increased value to both our consumers and retailers
What the job involves
- You’ll be joining the Marketplace Operations team that focuses on marketplace health, optimization and communication
- You’ll be the technical backbone of the team as we work to keep both our consumers and retailers happy by making sure things are always running and constantly getting better
- Replacing manual, error prone processes and interfaces (command line, etc.) with tooling that automates steps, includes validation, logs history, reduces the required knowledge and access for operators and saves time. This would use , Python, SQL, Javascript, Macros, low code automation (e.g.)
- Eliminating repetitive toil work and enabling scale of manual tasks by automating tasks using Javascript, Python, SQL, Google Suite, scheduling tools, etc
- Building and maintaining a suite of Marketplace reports and dashboards to facilitate health, optimization and communication. This would be using BI Tools (Looker, Hex, Tableau), SQL, Snowflake, etc
- Eliminating repetitive reviews of data and enabling scale of monitoring using tools and automation to perform regular checks on marketplace data using scripting tools as well as monitoring products like Monte Carlo
- Occasionally assisting in Marketplace Health & Operations escalations - digging into data to understand issues in our systems
- Pitching in onMarketplace Experimentation, Analysis & Research
- Helping to provide data, dashboarding and faster ways to get the answers we’re looking for (bandwidth dependent) to optimize overall experience and results for consumers, retailers and Upside
Our take
Loyalty systems, vouchers, and other special offers have a proven track record at winning over new customers for businesses. However customers can be reluctant to sign up due to the sheer number of these schemes. Upside exists to unify these loyalty schemes with a single flexible reward app.
While retail reward platforms are nothing new, Upside functions more like a marketplace, linking participating businesses to potential customers. It also rewards customers with cash back on eligible purchases, a more flexible reward than is traditional in loyalty schemes. With over 50,000 businesses enrolled and 30 million app users, Upside has grown into a major player in this sector.
Having secured investments in a 2022 round of equity funding, Upside expanded into mobile payments, growing its value to over $1.5 billion. Upside is moving to scale its operations by hiring additional talent and forming new partnerships with brands and businesses. As growing inflation impacts the cost of living, Upside's product will likely be increasingly appreciated by consumers and businesses who depend on their custom.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$65m
SERIES D
Total funding: $65m
Company benefits
- Health and Wellness - We’re happy to provide our team members with generous health, vision, and dental insurance options
- Lunch - We cover the cost of lunch everyday for team members onsite to enhance our team building and encourage collaboration. Plus local restaurants appreciate it!
- Stock Options - Our team’s success is our company’s success, and we should all have a stake in that. We’re glad to offer our team members valuable stock options
- Unlimited PTO - Yes, you read that right. When you need time off, we’ve got you covered
Company HQ
Dupont Circle, Washington, DC
Leadership
Alex Kinnier
(CEO & Co-Founder)Experience as Group Product Manager for Google from 2005 to 2008. Senior Vice President of Products and Engineering for Opower from 2012 to 2015.
Wayne Lin
(CPO & Co-Founder)Experience as Product Manager for Google from 2005 to 2010. Vice President of Product Management & Analytics for Opower from 2010 to 2015.
Rick McPhee
(Co-Founder)Experience as Vice President of Engineering for HP's Fortify Software from 2008 to 2012. Senior Vice President of Engineering for Opower from 2012 to 2015.
Joanna Kochaniak
(Co-Founder)Experience as Programmer Analyst for the Institute for Physical Sciences from 2007 to 2010. Lead Software Engineer for Opower from 2010 to 2015.
Jan Rubio
(Designer & Co-Founder)Experience as Research Assistant for George Washington University from 2009 to 2011. Senior Software Engineer for Opower from 2011 to 2016.
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