Manager of Deployment and Quality Assurance, UpKeep
AI-powered asset operations platform
Job no longer available
AI-powered asset operations platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To streamline the work order process and take you from reactive to preventive maintenance.
Role
Who you are
- BA/BS in Computer Science or closely related degree or equivalent practical experience
- 6+ years experience managing a team strongly preferred
- Experienced at organizing agile software teams to deliver high-quality software
- Demonstrated coding and design proficiency in at least one modern programming language such as JavaScript, Java, Python
- Experience working with common automation testing frameworks such as Cypress, Selenium
- Experience testing in multiple platforms including iOS, Android, Web and Services
- Experience with cloud services (e.g. AWS)
- Experience with common CI/CD tools and design patterns
- Experience with containerization technologies (e.g. Docker, Kubernetes)
- Experience with Performance and Load testing tools
- Comfortable working and leading a team remotely
- Strong analytical and problem-solving skills
- You are able to attract great teammates and high-performing engineers
- You excel at analyzing deep technical problems and coaching teams to the best-balanced solution
- You stay familiar with emerging technologies and best practices; you know the tooling landscape and know how they fit into a modern test automation environment
- You operate with empathy and strive to cultivate a work environment that is both supportive and challenging
- You are passionate about helping engineers develop new skills and advance in their careers
- You possess strong verbal and written communication, collaboration, and documentation skills
- You are a lifelong learner and passionate about learning new things and taking on new challenges
- Highly organized, detail-oriented, and able to work autonomously with minimal direction
What the job involves
- As Manager, Deployment and QA, you will report to the Sr. Director of Engineering and lead a team of Quality Assurance Engineers
- In partnership with Product and Engineering Managers, you will define processes, continuous improvement initiatives, and measurements to ensure strength in performance and delivery
- Lead the organization’s effort in defining and implementing cutting-edge quality assurance practices and policies
- Steer the QA function towards modern, automated, and efficient processes that support agile and continuous delivery models, enhancing product reliability and customer satisfaction
- Drive designs of automation software for testing against multiple platforms including mobile, web, and APIs
- Design/Architect, develop, and improve CI/CD operations and systems
- Technical expert who is comfortable taking hands on approach to the release process
- Develop and manage continuous testing and deployment strategies in an agile framework, ensuring fast and reliable delivery of software
- Establish a clear vision for the QA department, aligning with the company's broader strategic goals and fostering collaboration across geographies
- Lead, motivate, and inspire teams of QA Engineers to ensure the delivery of high-quality innovative products through thoughtful release pipelines, automation testing, and product stewardship
- Recruit, retain, and develop engineers who build great working relationships, and develop a team that is capable of executing the technology strategy and delivering value to the company
- Manage and coach direct reports through challenges and personal career growth
- Ensure the team’s success by removing roadblocks, addressing conflicts, and operating as its champion
- Assist the Engineering Leadership team on cross-team initiatives such as process improvement, software quality, etc
- Partner with the Design and Product teams to ensure the delivery of high quality software through the development of test and release plans, as well as automation software
- Track, produce, analyze, and action upon key metrics & milestones to ensure quality products are delivered on time
- Foster a proactive, results-focused technology culture that is responsive to the needs of the business. Create an environment that encourages innovation and receptivity to change. Encourage intelligent risk-taking
- Facilitates change - encourages continuous improvement of work practices and processes. Enable the ability to move through change to transform new levels of thinking, understanding, and work practices
- Drives execution – engage and enthuse team by cascading company & departmental goals into individual goals. Sets high performance standards, sets clear expectations, facilitate problem solving, provide task clarity and set boundaries
- Manage the team – be a steady hand, hold the team accountable, utilize straight talk and take corrective action when required to ensure compliance and fair treatment, provide consistent reward and recognition
- Keep the team focused and motivated - facilitate timely decision making, know when to escalate, fail fast, provide timely feedback and regular communication
- Technically proficient - know own role thoroughly and possesses a wide field of knowledge, has a solid familiarity with team member’s roles and tasks
- Uses the full capabilities of the team – understands team member’s development needs and aspirations, takes these into consideration when assigning tasks and responsibilities. Develop and coach so the team can reach full potential
- Over communicates - hosts team communication (1:1`s and team meetings), cascades important and “need to know” information in a timely manner
- Involve employees in decision making – encourage communication across the team along with sharing of ideas and proposed solutions. don’t allow members to operate in isolation, utilize each team member's strengths and skills
- Manages collaboratively - Foster teamwork, empower and develop trust with employees to deliver successfully and delegate appropriately
- Displays ethical character and competence - Always act with integrity and intent
- Is a role model – displays high levels of commitment and energy, role models our values, sets high standards of behavior. Influence others positively, act as a good citizen of UpKeep
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and includes global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home & Hyrbid: Most roles are fully remote, with a home office and WiFi stipend. Some positions are based in our Los Angeles HQ for in-person collaboration.
- Stock Options: We want our full-time employees to share in ownership and success of the company. Team members will receive Incentive Stock Options that can be purchased as soon as they are vested.
- Medical, Mental, Dental & Vision: We are committed to providing a comprehensive benefits program that helps our employees and their families stay healthy and maintain a positive work/life balance.
- 401k Plan: The future looks bright! We are happy to offer our employees the retirement benefits to build the future they want.
- Flexible Time Off: Our flexible PTO policy allows you to take the time you want and need to feel recharged and refreshed.
- Paid Parental Leave: UpKeep strives to support all of our employees. For those expanding their families, we offer a paid parental leave program to enable you to care for and bond with a newborn, newly adopted, or newly placed child.
- Los Angeles HQ: Our fully stocked HQ in the heart of Westwood village allows our teams to connect in person.
- Connected Culture: From virtual team events to in-person meetups, we keep our distributed team connected and engaged.
Company HQ
Westwood, Los Angeles, CA
Leadership
Ryan Chan
(Founder & CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
Justin Bates
(CFO)Prior to joining UpKeep in 2025, Justin spent nearly 5 years at Greenlight Guru as a Director of Finance, VP of FP&A and EVP of Finance. Before that, he spent nearly 7 years at SmarterHQ as a Controller and Director of Fiannce & Accounting.
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