Engagement Manager, Siro

• Bring AI-first software to enterprises and help them use it the right way across their Sales and Leadership teams
• Train and coach users, from end user to executive, through the change management
• Develop technical expertise in real-world, ultra-practical and impactful applications of LLMs
• Explore and deepen enterprise value, partnering internally with Solutions Eng and Data Science
• Think critically about the data we’re receiving from customers and the impact we’re having on their business
• Run established EM plays, and ideally bring your own unique and creative ways to improve what we currently do
• Be the internal hub and cross-functional driving force that represents the best interests of our customers and business
• Directly partner with Enterprise Account Executives for each engagement
• Travel ~10-15% of the time to customer sites
• Open to various backgrounds, but most interested in ~2+ years of customer-facing experience where you’ve had full ownership of customer or partner outcomes. Ex: B2B SaaS Customer Success, Consulting, or Account Management roles
• Top-tier communication skills with internal and external audiences. You are dynamic enough to seamlessly adjust your style to a daily user to a Fortune 1000 exec
• You are able to synthesize and clearly articulate — visually and verbally — data that matters to our customers and internal peers
• You simplify vs complicate
• You speak in a high content:word ratio
• You are an excellent storyteller
• Must love winning as a team player
• Track record of exceptional performance managing deployments of software or other change management across multiple teams and stakeholders, while meeting project deadlines, resulting in successful adoption and results for the customer
• High agency — you develop POVs and jump into action. You are ambitious, proactive, love working with customers, and bring an owner mentality to everything you do. You build
• You feel at home in uncertain, fast-moving, ambiguous environments. You are creative and unbothered when you need to solve problems on the fly

Desirable

• As an Engagement Manager, you'll own Siro deployments with the Enterprise field sales teams we serve
• You will plan and execute our large customer pilots, engagements that typically last 60-90 days, alongside an Account Executive
• We see this function as a competitive differentiator: the deployments you’ll run will be Enterprise pilots, and often times are head-to-head against competitors
• To be successful, you will be a true internal cross-functional owner, coordinating across Sales, Data Science, Solutions Eng, and more
• You will be exceptional at managing external and internal stakeholder relationships. And you will be exceptional at ensuring that all levels of the customers we serve get value from Siro
• This is a full-time role in New York City