Account Lead/ Senior Customer Success Manager, Amber Labs
IT consulting firm
Job no longer available
IT consulting firm
21-100 employees
Job no longer available
21-100 employees
Company mission
To provide specialist services, automation, accelerators competitively to organisations across EMEA.
Role
Who you are
- We are seeking an ambitious, experienced, and results-driven Account Manager/Account Lead/Senior Customer Success Manager to join our team
- Reporting directly to the Head of Customer Success & Operations, the ideal candidate will be someone with a minimum of 5 years previous experience working in a customer success or account management role as part of a high performing team of Customer Success Managers or Account Managers, and must have direct experience within the Data, Governance, and Cloud consultancy world, perhaps with a System Integrator or smaller technical consultancy
- You will need a proven track record of successful relationship management with enterprise customers, consistently achieving your targets, and a demonstrable wealth of experience of expanding accounts and business development
- You should have a strong analytical and goal-oriented mindset backed by expert-level project management knowledge and skillset
- Experience within the technical consultancy industry vertical from an account management/customer success perspective
Desirable
- Proven experience in customer success or account management, with a track record of exceeding revenue targets and successfully winning renewals and expanding accounts
- Familiarity with selling into Government sectors, with a strong understanding of government procurement processes
- Experience using Government procurement portals for bidding and proposal submission
- Experience of both Direct and Indirect customer success models
- Previous experience in a managerial role, demonstrating leadership skills and the ability to drive a high-performance customer success team
- Excellent communication, interpersonal, and presentation skills, with the ability to confidently discuss complex matters at C-Level
- Results-oriented mindset with a focus on achieving and exceeding sales targets
- Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market conditions
- Domain experience in Public Sector, and Consulting Services Sales
What the job involves
- Help develop and grow our Consultancy focused Customer Success Team, contributing directly to the continued success and growth of our Company
- Manage your own portfolio of strategic clients
- Identify and pursue new business opportunities within your existing portfolio to drive revenue growth for the company
- Develop and execute strategic account plans and mapping to meet and exceed targets
- Determine the metrics, health scores, and KPIs relevant to each account, as well as for any CSMs that may be appointed under you
- Build and maintain strong relationships with key decision-makers in target industries and companies
- Collaborate with cross-functional teams, including sales, marketing, finance, and the Consulting practice, to ensure seamless delivery of solutions to clients
- Analyse market trends, competitor activities, and customer feedback to adapt strategies accordingly
- Utilise effective negotiation skills, customer-focused approaches, client issue resolution skills, and sales techniques to maintain outstanding customer relationships and close deals
- Contribution to the creation and refinement of customer success processes and tools, to leverage their experience for broader team efficiency and effectiveness
- Active participation in industry events and forums, to not only stay abreast of trends but also to elevate the company's presence in the industry
Application process
- Then please get in touch by applying with your most recent copy of your CV including a contact number and we will contact you directly to discuss further
Our take
The future is data. Yet, companies are not equipped with the knowledge and tools to effectively navigate this transition. After realising that many organisations require support on their data maturity journey, Amber Labs was founded to mature a business' capability in the cloud.
The company is made up of highly skilled consultants and technologists to create an IT consulting firm that specialises in the evolution of Data Engineering, Cloud, and Analytics. Amber Labs has a strong founding team and several rounds of seed funding, hence it will be interesting to see whether its approaches can successfully deliver value from client’s data.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Join a rapidly expanding startup where personal growth is a part of our DNA
- Benefit from a flexible work environment focused on deliverable outcomes
- Receive private medical insurance through Aviva
- Enjoy the benefits of a company pension plan through Nest
- 25 days of annual leave plus UK bank holidays
- Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources
- Participate in a generous employee referral program
- A highly collaborative and collegial environment with opportunities for career advancement
- Be encouraged to take bold steps and embrace a mindset of experimentation
- Choose your preferred device, PC or Mac
Company HQ
Holborn, London, UK
Leadership
Sebastien Payet
(CEO)Previously served as Public Sector Lead for Agile Solutions and as an Account Director of Financial Services for GBGroup.
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