Product Manager, Ticketer
£60k
More information about location
Ticketing technology for public transport
Job no longer available
Ticketing technology for public transport
21-100 employees
Job no longer available
£60k
More information about location
21-100 employees
Company mission
To be a trusted partner to transport operators and authorities; providing solutions that drive seamless journeys and industry innovation.
Role
Who you are
- At least 5 years experience in business analysis and product development
- Able to make quick and effective decisions to manage priorities in a fast-moving agile environment
- Exceptional problem-solving skills, with the ability to systematically analyse complex systems and processes
- Proven experience in product management, demonstrating skills in communication, collaboration, and prioritisation
- Strong analysis skills, using a variety of industry standard methods and tools to conduct analysis, deconstruct, and document the problem or solution
- Experience in working with cross-functional teams to deliver a common goal
- Able to translate customer requirements into a solution that serves a multi-tenanted B2B product
- Able to converse and influence a variety of stakeholders - from technologists to senior business leaders
- Excellent attention to detail
- Exceptional communication and documentation skills, with ability to clearly articulate concepts and ideas to a wide variety of audiences
- Proactive, pragmatic and self-organised with willingness and ability to learn and take on new challenges
- Able to use your drive, creativity and initiative to help move the business forward
What the job involves
- We are looking for an experienced Product Manager to own the end-to-end product roadmap and lifecycle for specific product line(s). You will drive the vision for innovative, industry-leading features and value-add propositions by defining the strategic problem and translating this into concrete, prioritised work for cross-functional teams
- Your deep analytical skills and product expertise mean you are accountable for creating quality, detailed technical specifications and product documentation that aligns business, development, support, and QA, ensuring the product's functionality delivers maximum value in line with customer and market needs, and the overall business strategy
- Own the delivery of product features to support the Ticket product Roadmap and strategy
- Act as the voice of the client and customer proxy for the development team during the development cycle, obtaining a deep understanding of customer and market needs
- Participate in workshops and requirement discovery sessions to identify software solutions and requirements
- Analysing and validating business requirements, translating into specifications/requirements
- Prioritise and manage backlog and sprint planning in coordination with tech team leads to ensure work focuses on those with a maximum value that is aligned with the product strategy
- Document how systems work, taking ownership of internal and end-user documentation
- Collaborate with cross-functional teams—including engineering, design, and marketing—to bring the product to fruition
- Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product
- Support the business with customer inquiries and investigating defects
- Interpret requirements in order to create quality, detailed technical specifications
- Be accountable for the created product(s), delivering product enhancements, and communicating the product needs with business partners
- Solve product-related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments
- Work closely with product management and senior management to create a product that fits the company portfolio
- Develop innovative, industry-leading features that uniquely serve customers by understanding challenges and need
- Support team members with peer reviews
Our take
Ticketer supplies innovative ticketing solutions for public transport such as busses, trams, trains and aircrafts. In an increasingly contactless world, these solutions enable operators to better serve their communities and give a more seamless ticketing experience.
The company supplies both software and devices, designed to be used both at the depot and on board. In addition to a ticketing portal, ETMs and account based ticketing, Ticketer also provides fleet management services such as vehicle tracking and driver messaging.
This all-in-one approach, combined with its tailoring to public transport, is what makes Ticketer stand out. It is thanks to this that it has secured a position as the UK’s largest ETM supplier outside London, giving it a great foundation from which to build into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 25 days holiday per year (increasing to a max of 28 with service), plus having your birthdays off
- In the summer months of June, July and August, you are invited to take an additional 1 Friday afternoon off per month (3 half days in total)
- We’ll make a 5% contribution to your pension scheme with AEGON with the employee minimum contributions at 3%
- Life Assurance and Income Protection Insurance from day 1
- Employees can choose to join the Company’s Private Health Insurance scheme (with AXA) after 3 months of joining
- Tax free £250 annual allowance to spend on your wellbeing and encourage an active and healthy lifestyle
- Flexible working patterns that suit you and us
- Get a bike and accessories tax free, encouraging a greener and healthier alternative to getting around
- A bonus every time an employee hits a 5-year mark. Starting at £1,000 for 5 years, then bumping up by £1,000 each time. So, think £2,000 at 10 years, £3,000 at 15 years, and so forth.
- Social events throughout the year to bring all the team together and enjoy some down time
Leadership
Kelly Hanna
(CEO)Former COO of the company. Previously VP of EU Operations, Vendor Payroll and Global Support Services at Alight Solutions.
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