Associate Customer Support Engineer, Fivetran
2 days a week in office
Automated data movement platform
Job no longer available
Automated data movement platform
1001+ employees
Job no longer available
2 days a week in office
1001+ employees
Company mission
To make access to data s simple and reliable as electricity.
Role
Who you are
- 0 - 2 years of experience with an undergraduate degree in Computer Sciences
- A team player with a passion for building a positive culture where we leave our ego at the door, with the ability to work in a fast-paced, highly collaborative environment, and function in global arenas
- Excellent written and verbal communication skills in English to foster collaboration with all stakeholders
- A highly curious mind who is looking to learn and build a career in technical support
- Basic understanding of APIs, networking fundamentals and the TCP/IP model
- Solid proficiency in basic DDL and DML SQL querying
Desirable
- Proven experience building or troubleshooting diverse APIs
What the job involves
- An Associate Customer Support Engineer at Fivetran is an entry-level position where you’ll serve as the first point of contact for incoming support requests and play a vital part in delivering excellent service to our clients
- Our Customer Support team is dedicated to crafting solutions and delivering outstanding experiences for every customer
- You will provide technical support to new and existing customers across the globe, ensuring their continued success
- Fivetran Support works closely with our customers' passionate teams to deliver a best-in-class experience
- Through a collaborative and comprehensive approach focused on both resolving and preventing future issues, the Customer Support Engineer (CSE) serves as our customer's technical champion within Fivetran
- Technologies You’ll Use:
- Zendesk, Grafana, Github, BuildKite, DBT
- Diverse REST, SOAP and GraphQL APIs
- BigQuery, Databricks, Snowflake, Managed Data Lakes Service (GCP, Azure and AWS)
- Java, SQL, Clojure
- You'll work directly with Fivetran customers via support tickets to solve technical product issues, bugs, and provide technical guidance
- Collaborate with the rest of the support team to ensure the timely resolution of customer-facing incidents
- Document any known or newly identified solutions in our knowledge base
- Investigate incidents using Fivetran connectors, logs, and internal tools to identify and swiftly report ongoing bugs for developer teams to triage and fix
- Support customers round the clock in close partnership globally with our APAC and AMER regional support teams
- Participate in technical projects aimed at improving support processes, driving efficiency, and enhancing customer satisfaction
Our take
Fivetran is a data integration company focused on one simple idea: making data easy to move and use. It provides a fully managed platform that automatically moves data from hundreds of sources into cloud destinations, helping team centralize information without building or maintaining complex pipelines. So, by handling the heavy lifting behind the scenes, Fivetran allows organizations to spend less time managing infrastructure and more time working on their data.
This approach has a real and growing impact, with more than 700 fully managed connectors, Fivetran supports hybrid and multi-cloud environments and keeps data accurate and secure as it flows into analytics and AI systems. Trusted by over 7,600 customers worldwide, the platform helps businesses standardize how data is collected and shared across teams, breaking down silos and making insights more accessible. And the result is a stronger data foundation that supports faster decision-making and innovation.
In 2025, the company's momentum was also recognized with a Microsoft Marketplace Partner of the Year Award and a finalist spot for Microsoft's Americas Emerging Partner of the Year. These milestones reflect its role in helping enterprises modernize data infrastructure on Microsoft Azure and prepare for AI-driven workloads. By continuing to deepen its partnerships and focus on reliable, automated data movement, Fivetran is well positioned to carry this success forward as organizations increasingly rely on data s the backbone of future intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)George graduated with a PhD in Neurobiology from the University of Pittsburgh.
Taylor Brown
(COO)Taylor studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level.
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