Associate Customer Support Engineer, Fivetran
2 days a week in office
Data integration solutions
Job no longer available
Data integration solutions
1001+ employees
Job no longer available
2 days a week in office
1001+ employees
Company mission
Fivetran's mission is to solve the hardest part of building a data-driven company: centralising all your data in one place.
Role
Who you are
- 0 - 2 years of experience with an undergraduate degree in Computer Sciences
- A team player with a passion for building a positive culture where we leave our ego at the door, with the ability to work in a fast-paced, highly collaborative environment, and function in global arenas
- Excellent written and verbal communication skills in English to foster collaboration with all stakeholders
- A highly curious mind who is looking to learn and build a career in technical support
- Basic understanding of APIs, networking fundamentals and the TCP/IP model
- Solid proficiency in basic DDL and DML SQL querying
Desirable
- Proven experience building or troubleshooting diverse APIs
What the job involves
- An Associate Customer Support Engineer at Fivetran is an entry-level position where you’ll serve as the first point of contact for incoming support requests and play a vital part in delivering excellent service to our clients
- Our Customer Support team is dedicated to crafting solutions and delivering outstanding experiences for every customer
- You will provide technical support to new and existing customers across the globe, ensuring their continued success
- Fivetran Support works closely with our customers' passionate teams to deliver a best-in-class experience
- Through a collaborative and comprehensive approach focused on both resolving and preventing future issues, the Customer Support Engineer (CSE) serves as our customer's technical champion within Fivetran
- Technologies You’ll Use:
- Zendesk, Grafana, Github, BuildKite, DBT
- Diverse REST, SOAP and GraphQL APIs
- BigQuery, Databricks, Snowflake, Managed Data Lakes Service (GCP, Azure and AWS)
- Java, SQL, Clojure
- You'll work directly with Fivetran customers via support tickets to solve technical product issues, bugs, and provide technical guidance
- Collaborate with the rest of the support team to ensure the timely resolution of customer-facing incidents
- Document any known or newly identified solutions in our knowledge base
- Investigate incidents using Fivetran connectors, logs, and internal tools to identify and swiftly report ongoing bugs for developer teams to triage and fix
- Support customers round the clock in close partnership globally with our APAC and AMER regional support teams
- Participate in technical projects aimed at improving support processes, driving efficiency, and enhancing customer satisfaction
Our take
After a few slower years since graduating from Y Combinator in 2013, Fivetran has skyrocketed, consistently raising large sums of funding, including an Andreessen Horowitz-backed $565m Series D round in 2021.
Customers are mostly data analysts at companies with inefficient database schema, who suffer from a high risk of project failures. Fivetran offers rapid integration of complex data services into cloud warehouses, tagging onto the trend towards cloud-based data systems.
By developing and continuously improving cloud applications that adapt to changing APIs and data schemas, Fivetran is attracting customers who seek long-term data viability. Fivetran also benefits from being easy to set up and integrate into a client's existing software.
After acquiring HVR, a data integration competitor, and Teleport Data, Fivetran continues to add functionality and customers via acquisition. A round of funding in 2023 paved the way for expansion into European and Asian markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company benefits
- Dental, and Health Insurance Benefits
- Equity in early-stage, Series D ScaleUp
- Life Insurance and Income protection and Retirement savings plan
- A healthy work culture with excellent opportunities for professional and personal development
- Working from home equipment stipend
- Family Leave Program
- Company happy hours and virtual Team building events
- Social/ Wellness/ Volunteer activities
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)PhD in Neurobiology from the University of Pittsburgh
Taylor Brown
(COO)Studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 60 more jobs at Fivetran