IT Support/Operations Engineer, Baseten
$125-170k
+ Equity
ML application builder for data scientists
Open for applications
ML application builder for data scientists
101-200 employees
Open for applications
$125-170k
+ Equity
101-200 employees
Company mission
To make machine learning accessible to every organisation.
Role
Who you are
- This position is ideal for a hands-on problem solver who enjoys a mix of hardware and software troubleshooting, user lifecycle management, and maintaining the physical IT infrastructure of a modern office
- 4+ years of experience in IT support and administration, ideally in a high-
- Growth or fast-paced environment
- Strong working knowledge of Google Workspace, MDM platforms (e.g
- Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
- Proven experience administering macOS at scale, with solid working
- Knowledge of Windows environments
- Hands-on experience with automation tools and a track record of streamlining
- IT processes and workflows
- Excellent communication skills with a genuine passion for delivering great
- Support experiences
- Strong organizational skills with the ability to manage multiple priorities in a
- Fast-paced, ambiguous environment
What the job involves
- We are looking for an SF-based IT Support / Operations Engineer to join Baseten as we continue to scale our IT team
- In this role, you will play a critical part in bringing our technical support entirely in-house to provide a seamless, high-touch experience for all Baseten employees
- As we continue to scale, you will be the primary point of contact for day-to-day technical issues, allowing you to have a direct impact on our team's productivity and overall office environment
- While you will focus heavily on elevating our internal support standards, you will also assist with systems administration and workflow automation as our company evolves
- Serve as the escalation point for day-to-day technical support, diagnosing and
- Resolving hardware and software issues across our Mac and Windows fleet
- Manage user lifecycle administration including provisioning, deprovisioning,
- And access management across all systems and services
- Own the IT onboarding experience for new employees — from laptop setup
- And account configuration to a smooth first-day experience
- Maintain and continuously improve office IT infrastructure to ensure a reliable,
- High-performing environment for all employees
- Build and maintain a knowledge base of self-serve resources to reduce ticket
- Volume and empower users
- Manage IT asset procurement, inventory tracking, and vendor relationships
- Support new office buildouts and contribute to broader workplace IT planning
- As we scale
- Identify opportunities to automate workflows and eliminate inefficiencies
- Across IT operations
- Adapt to the evolving needs of a fast-growing company, taking on new
- Challenges as they arise
- Systems administration, including managing admin-level access, configuring
- User permissions, and performing routine maintenance across cloud-based
- Services
Our take
As with its mathematical namesake, Baseten focuses on simplifying the complex. The San Francisco startup focuses on simplifying the integration of artificial intelligence into businesses. The tools that Baseten build demolish the need for businesses to hire specialised engineers, utilising the huge strides in artificial intelligence that we’ve seen in the last few years, all without adding workload to businesses.
With serious funding behind it, Baseten has grown its team by three times year-over-year over the last five years. Specifically, it's hired across engineering and marketing, gaining talent from companies such as GitHub, Google, Uber, Amazon, and Palantir. Part of Baseten's focus is on helping companies implement the tools that they have at their disposal, a long-overlooked aspect of machine learning that many businesses have been eager to champion, but are uncertain about how to actually use.
Simplifying the complex world of artificial intelligence for business is no mean feat, but with hundreds of millions in funding behind it and a $5 billion valuation reported in 2026, the company is well on its way to market domination. What's more, the three founders, who met whilst working as engineers at Gumroad, have a lot of experience in navigating this gap in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Jun 2026
$1.5bn
SERIES F
Jan 2026
$300m
SERIES E
Total funding: $2.1bn
Company benefits
- Remote-first work environment. The Baseten team is welcome to work from wherever they want; fully remote, in our San Francisco office, or a mix of both. Today, our team (including our founding team) is spread across the United States, Canada, and Armenia. We provide a $1,000 stipend for you to make your home-office comfortable and productive
- Regular in-person team summits. We get together as a team three times a year to plan, workshop, and most importantly, get to know each other better
- Unlimited PTO. We ask that everyone take at least 4 weeks of vacation. And we have a company-wide break between Christmas and New Year's Day
- Full healthcare coverage. Medical, dental and vision insurance for you and your family
- Paid parental leave. 16-weeks fully paid parental leave (adoptive and non-birth parents included) and flexibility with schedules while returning to work
- Company-sponsored 401(k) for you to contribute to
- Learning and development budget. We encourage you to take classes, attend conferences, and invest in your craft and we’ll cover expenses to make it happen
Company HQ
Union Square, San Francisco, CA
Leadership
Tuhin Srivastava
(Co-Founder)Previously Co-Founder at Shape, Machine Learning at Gumroad and Skulpt.
Amir Haghighat
(Co-Founder)Previously Head of Engineering at Gumroad, Software Engineer at Yelp and Engineering Manager at Clover Health.
Phillip Howes
(Co-Founder)Previously Co-Founder at Shape, Machine Learning Engineer at Gumroad and Research Assistant at the University of Sydney.
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