2nd Line Support Engineer, Wavenet

£30k

Cisco

Google Workspace

Junior and Mid level

Remote from UK

Managed service and security provider

Open for applications

Managed service and security provider

101-200 employees

B2BSecurityEnterpriseSaaSCyber SecurityCloud Computing

Open for applications

£30k

Cisco

Google Workspace

Junior and Mid level

Remote from UK

101-200 employees

B2BSecurityEnterpriseSaaSCyber SecurityCloud Computing

Company mission

To provide simple, secure solutions to real business challenges.

Job

Company

Role

Who you are

We are looking for someone with the following skills and attributes
Background in providing IT support
Excellent communication skills (both written & verbal)
General IT knowledge and understanding
Good problem-solving skills
Capable of working independently
Team player
Good Customer service skills
Flexible attitude and strong work ethic
Understanding of networking and protocols

What the job involves

We are looking for a new Technical Support Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our technology
The successful candidate will be the part of the Service Desk team who are the first point of contact for our customers, answering service desk cases and escalating when necessary and required
There will be hands on experience in online security, networking, servers, firewall configuration, data handling, communications, and cloud services
We operate two working patterns of the Service Desk are Monday to Friday 0800-1630 and 0930-1800
There will be an element of travel involved around London supporting our customers
Working amongst a technical helpdesk, providing support to circa 3000 UK schools
Remote network troubleshooting
Supporting a range of technologies
Custom products designed and developed in house
VoIP and WiFi solutions
Cisco firewalls
Backup and recovery solutions
Microsoft 365 and Google Workspace environments

Our take

Wavenet is one of the UK;s leading manged service providers, offering businesses everything from cloud and cybersecurity solutions to telecoms and intelligent networking. With over 22,000 customers, its helping organisations stay connected and ready for the future.

Following its merger with Daisy Corporate Services, Wavenet is now the UK's largest managed service providers (not to mention, it's also been named one of the UK's Best Workplaces in Tech). This coupled with strong partnerships puts the company in a very promising position for the future.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.4)

Trustpilot (4.9)

Company

Funding (1 round)

Aug 2015

$52.7m

GROWTH EQUITY VC

Total funding: $52.7m

Company benefits

Hybrid working
Electric car scheme
25 days' holiday: 28 days after three years of service
Referral bonus
Employee assistance programme
Cycle-to-work scheme
Company pension scheme
Enhanced maternity and paternity pay
Benefits platform: With exclusive discounts and offers
Living wage employer

Company HQ

Blythe Valley Park, Solihull, UK

Leadership

Philip Grannum

(CEO)

Initially joined the Wavenet team as CCO in 2018 and became CEO in 2024. Previously an Executive VP of UK at Interoute, an EMEA Managing Director of Cloud, Security & UC Services at Easynet Group, Director of Cloud & Managed Services at SCC, and CEO at Thus.

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