Benefits Operations Specialist, Wrapbook
$74-119.9k
US Salary is dependent on location. Canada range: $74,000 – $100,800 (CAD)
Media production payroll & insurance solution
Be an early applicant
Media production payroll & insurance solution
201-500 employees
Be an early applicant
$74-119.9k
US Salary is dependent on location. Canada range: $74,000 – $100,800 (CAD)
201-500 employees
Company mission
To make the lives of those working in production better.
Role
Who you are
- The ideal candidate will be able to adjust and update processes based on the evolution of the program
- You are comfortable working in an ever evolving client-service environment and are comfortable communicating cross-functionally and directly to clients and third parties
- 3+ years experience in high-volume operational roles (fulfillment specialist, small group account manager, operations specialist, benefits advisor, etc.), preferably in the tech, health insurance, or disability insurance
- Growth mindset – thrives in an ambiguous, fast-paced environment
- Obsessively organized and detail-oriented
- Approach problems with a passion for improving the customer experience and reducing operational inefficiencies
- Experience within the entertainment payroll industry is preferred but not required
- Strong attention to detail; work accurately and at a reasonable rate of speed
- Experience with data entry in third party and proprietary software
- Nice to have: Entertainment Payroll Experience
What the job involves
- We are looking for a Benefits Operations Specialist to play an essential role in supporting our health benefits offering for production companies using Wrapbook
- In this role you will be responsible for all of the operational aspects associated with our medical benefits offering including: onboarding, off boarding, reporting, customer support and third party referrals
- Support operational aspects necessary for a health benefits offering including onboarding, offboarding, reporting, contribution adjustments and more
- Responsible for ensuring data provided by our customers is entered correctly and on time in our system to ensure we withhold and report accurately
- Offboard employees in our systems as we receive updates from our customers about medical benefits changes for their employees
- Provide reports to customers and third party benefits providers
- Monitor and respond appropriately to customer inquiries via phone or email. Partner with enablement to enable internal teams to eventually field rudimentary questions
- Support onboarding of clients that choose our health benefits program. Mentor Customer Success to eventually be able to lead customer onboarding themselves
- Exceed service level objectives on accurate and timely reporting, case resolution and the percentage of medical benefit adjustments
- Proactively share new ways to enhance the product, process or systems
- Review various audit reports ensuring we are:
- Calculating withholdings accurately including dollar amounts, caps and consolidation across projects
- Capturing benefit eligibility correctly
Our take
Payroll systems for the production industry are long outdated, with the vast majority of administration still being completed manually, in person, and on paper. This forces cast and crew members to loose many hours in unpaid work and drives up production costs.
Wrapbook's app helps cast and crew complete onboarding, submit timecards and track payments. It offers touch and face ID and helps users track various filings as they pass through the system. Its position as one of the country’s only entertainment-compliant companies of its kind has given it a strong head start in its field.
The company's product is used by well-known production companies such as CollegeHumor, Creative Blood and JN, and serves over 1,000 companies in total. The company has earned Unicorn status, and continues to enhance the capabilities of its payroll platform such as through the acquisition of scheduling platform Cinapse.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
230% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2024
$20m
LATE VC
Nov 2021
$100m
SERIES B
Total funding: $150.4m
Company benefits
- Health & Benefits - choose from several customizable plans, including vision and dental
- Minimum Time Off - Everyone is encouraged to take at least 3 weeks off annually
- 401K & RRSP
- Work Remotely
- IT Setup for Your Home
- Lifestyle Perks - Wrapbook employees get a monthly stipend to treat themselves
- Stock Options
- Parental Leave
Company HQ
Midtown Manhattan, New York, NY
Leadership
Cameron Woodward
(Co-founder)Director of Interactive Marketing at Invisible Children. Next, Co-founded and Executive produced Sprinkle Lab for 8 years. Went on to Found and serve as CEO of Film Casualty Insurance Agency.
Ali Javid
(CEO & Co-founder)Formerly VP of Business Development at Body Labs, Business Development Manager at Intel Corporation and Director of Strategy and Finance at WebTuner Corp.
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